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- Tasks: Be the friendly face of a charity, managing reception and providing admin support.
- Company: Join a respected national charity making a difference in people's lives.
- Benefits: Earn £14.00 per hour with a Monday to Friday schedule and a supportive work environment.
- Why this job: Gain valuable experience while contributing to a meaningful cause in a vibrant community.
- Qualifications: Strong communication skills and experience in admin or customer service are essential.
- Other info: This is a temporary role until May 2025, perfect for students seeking hands-on experience.
Receptionist/Administrator
Sector: Charity
Working on Site: Full time
Location: Euston
Temporary assignment until May 2025
Hourly rate: £14.00 per hour
Working pattern: Monday to Friday
Hours: 8:30am – 4:30pm
Wanted a Receptionist/Administrator to join a much-respected national charity based at Head Office in central London. In this role you will be providing a welcoming front of house service to visitors and tenants, and a professional, customer-focused administrative service to colleagues. Ensure the comfort and safety of everyone using the premises. Foster a sense of community as part of the front of house and facilities team.
Role overview:
- Provide central function services, including reception, mail distribution, meeting room support, travel booking, courier services, data entry, and general administration.
- Act as the first point of contact for clients and visitors, issuing security passes and coordinating deliveries.
- Monitor the shared mailbox, respond to enquiries, and direct colleagues and visitors.
- Operate the switchboard, ensuring callers receive high-quality assistance.
- Offer customer-focused administrative services, such as preparing documents, processing donations, and updating databases.
- Support administrative colleagues in other teams, linked to specific projects or programmes.
- Manage and maintain good housekeeping in the multi-functional space, ensuring cleanliness and replenishment of refreshments.
- Comply with data protection legislation.
- Provide ad hoc support during peak periods.
- Assist the Facilities function with the Fire Emergency Evacuation Plan and Health and Safety procedures, liaising with contractors and supporting maintenance work.
- Perform other duties as requested by the Front of House Manager, Building and Facilities Manager, or Executive Director of Finance and Resources.
What you will need for this role:
- Excellent communication and interpersonal skills
- Experience in an administrative and customer-facing environment
- Diplomatic and helpful manner on the telephone
- Ability to engage with a wide range of visitors
- Ability to work as part of a team
- Ability to undertake a range of administrative and general duties
- Proven ability to organise and manage a varied workload
- Ability to work well under pressure
- Proven ability to handle confidential information
- Experience with Microsoft packages, including Excel, Word, Teams, SharePoint, OneDrive, Outlook, PowerPoint
Interviews to take place as soon as possible with a view to a start soon thereafter. If you have the skills and experience required for this role and are looking to work for a much respected charity, please submit your CV for immediate review.
Reception / Administration employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception / Administration
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their goals will help you convey your passion for their work during any conversations or interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Role-play scenarios where you might need to handle inquiries or assist visitors, as this will boost your confidence.
✨Tip Number 3
Network with current or former employees of the charity. They can provide insights into the company culture and what the hiring managers are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the organisation. This shows that you are proactive and genuinely interested in contributing to their mission.
We think you need these skills to ace Reception / Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills such as communication, organisation, and your ability to handle confidential information, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in the charity sector. Mention specific experiences that demonstrate your ability to provide excellent front-of-house service and support administrative functions.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft packages like Excel, Word, and Outlook. Provide examples of how you've used these tools in previous roles to manage tasks effectively.
Showcase Teamwork and Adaptability: Since the role requires working as part of a team and managing a varied workload, include examples from your past experiences where you successfully collaborated with others and adapted to changing priorities.
How to prepare for a job interview at Red Personnel
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Be prepared to demonstrate your ability to engage with a variety of visitors and colleagues during the interview. Practice clear and concise responses to common questions, and consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Your Customer Service Experience
This role requires a customer-focused approach, so be ready to discuss your experience in customer-facing environments. Share specific instances where you went above and beyond to assist clients or colleagues, as this will show your commitment to providing exceptional service.
✨Demonstrate Organisational Skills
The ability to manage a varied workload is crucial for this position. Prepare to talk about how you prioritise tasks and stay organised, especially under pressure. You might want to mention any tools or methods you use to keep track of your responsibilities.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft packages like Excel, Word, and Outlook, it’s important to showcase your proficiency with these tools. Brush up on your skills and be ready to discuss how you've used these applications in past roles to enhance your administrative capabilities.
