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- Tasks: Lead a premium workspace, ensuring exceptional customer experiences and driving revenue growth.
- Company: Join a dynamic team in a brand-new, high-tech centre in Reading.
- Benefits: Competitive salary, OTE, full training, and generous benefits.
- Other info: Opportunity for professional development in a modern, collaborative environment.
- Why this job: Be the face of a vibrant workspace and make a real impact on customer journeys.
- Qualifications: Experience in hospitality or events, strong leadership, and commercial acumen.
The predicted salary is between 40000 - 50000 £ per year.
Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination in the heart of Reading — a hub where energy meets excellence, and customer journeys are as polished as the building itself.
As Centre Experience & Commercial Manager, you’ll own the success of the centre — leading from the front to deliver an exceptional customer journey and outstanding financial results. You’ll be the face and energy of the building: ensuring members, guests and event clients receive a five-star experience while you maximise opportunities for growth across co-working memberships and meeting room sales.
This is a role for someone who enjoys autonomy, visibility, and impact — equal parts hospitality leader, sales strategist, and operational expert.
Key Responsibilities- Take full responsibility for the centre’s performance, driving revenue and profitability.
- Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
- Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.
- Ensure seamless on-boarding and day-to-day operations, from move-ins to facilities and health & safety compliance.
- Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
- Champion the customer journey from day one — onboarding, engagement, and retention.
- Champion continuous improvement — always looking for smarter ways to deliver value and elevate standards.
This role suits an engaged, customer-driven manager with commercial savvy and a genuine passion for people. You’ll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.
You’ll bring:
- Proven experience in flexible workspace, hospitality, or events operations.
- A commercial mindset — confident with budgets, performance targets, and business development.
- Natural leadership with strong communication, motivation, and organisational skills.
- Resilience, initiative, and pride in creating great places to work and collaborate.
- ~£40,000–£50,000 base + OTE of £60,000
- ~ Modern, high-spec centre just moments from Reading Station
- ~ Full training and professional development
- ~ Dynamic, high-tech centre in a brand-new Reading development
- ~ Generous benefits and ongoing professional development
Join a workspace that redefines how people connect, collaborate, and create — and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
Centres Manager in Reading employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centres Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your personality! When you get the chance for an interview or informal chat, let your passion for customer experience and leadership shine through. Share stories that highlight your successes and how you’ve made a difference in previous roles.
✨Tip Number 3
Research the company culture! Before any meeting, dive into what makes the workspace unique. Understanding their values and mission will help you tailor your conversation and demonstrate that you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Centres Manager in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see your genuine interest in creating exceptional customer experiences and driving commercial success.
Tailor Your CV: Make sure your CV highlights relevant experience in flexible workspace, hospitality, or events operations. We’re looking for specific examples that demonstrate your leadership skills and commercial mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to showcase your personality, your approach to customer service, and how you plan to elevate our centre’s performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Red Personnel
✨Know Your Centre Inside Out
Before the interview, make sure you research the new building and its offerings thoroughly. Understand the unique selling points of the workspace and how it stands out in Reading. This will help you demonstrate your passion for the role and show that you're ready to take ownership of the centre's success.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team to deliver exceptional service or improved customer experiences. This will highlight your natural leadership skills and your ability to drive results.
✨Demonstrate Commercial Savvy
Be ready to discuss your experience with budgets and performance targets. Bring examples of how you've previously driven revenue growth or improved profitability in a similar role. This will show that you have the commercial mindset needed to excel as a Centres Manager.
✨Engage with Customer Experience
Think about how you can champion the customer journey from onboarding to retention. Prepare to share ideas on how to enhance customer experiences and build strong relationships with members and local businesses. This will illustrate your commitment to delivering a five-star experience.