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- Tasks: Lead operations in two premium workspaces, ensuring exceptional customer experiences and revenue growth.
- Company: Dynamic company focused on heritage preservation and modern workspace solutions.
- Benefits: Competitive salary, performance bonus, fully expensed travel, and comprehensive benefits package.
- Why this job: Shape exceptional workspaces while driving commercial success and team development.
- Qualifications: Experience in customer-facing roles, supervisory skills, and knowledge of listed building maintenance.
- Other info: Structured 40-hour week with opportunities for professional pride and career elevation.
The predicted salary is between 30000 - 33000 £ per year.
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Your Chance to Lead with Impact
Take the helm across two premium workspaces, spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.
Key Responsibilities That Define Success
- Customer Service Excellence
- Deliver professional, engaging tours from first contact through to signed deals
- Build lasting relationships via proactive communication, events, and support
- Resolve issues swiftly, turning challenges into opportunities for delight
- Operational Leadership
- Oversee opening/closing, cleanliness standards, and daily workflows
- Maintain health & safety compliance with specialist listed building maintenance
- Manage facilities, repairs, and upkeep to heritage standards
- Commercial Drive
- Achieve revenue and occupancy targets through coworking, meetings & events
- Execute "fast cash" sales strategies and track KPIs for continuous improvement
- Support P&L, budgeting, forecasting, and performance analysis
- Team Development
- Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling
- Foster high performance through onboarding and constructive feedback
- Compliance & Financial Oversight
- Uphold GDPR, AML, and all company policies
- Drive cost efficiency while maximising profitability
The Profile That Excels Here
Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge.
Essential:
- Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)
- Supervisory experience delivering service excellence and team results
- Strong listed building maintenance skills (repairs, compliance, H&S)
- Confident with MS Office 365 and CRM systems
- Resilient, organised, with excellent communication and problem-solving
Qualifications:
- Minimum Grade C English & Maths (or equivalent)
Rewards That Match Your Ambition
£30,000 - £33,000 base salary + performance bonus. Structured 40-hour week with all travel expensed to Brighton. Comprehensive benefits package. Professional pride in blending heritage stewardship with modern commercial success. This is leadership with purpose where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career.
Centre Manager in Reading employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service excellence, as these are key for the Centre Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your career aspirations a reality!
We think you need these skills to ace Centre Manager in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading operations and creating exceptional customer experiences. Share specific examples that highlight your passion for customer service and team leadership.
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your relevant experience in revenue generation and supervisory roles. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements in similar positions.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Red Personnel
✨Know Your Centre Inside Out
Before the interview, make sure you research the centres thoroughly. Understand their unique selling points, customer demographics, and any recent news or changes. This will help you demonstrate your genuine interest and show how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you resolved conflicts, motivated team members, or improved performance. This is crucial for a role that involves managing a team and ensuring service excellence.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with revenue generation and achieving KPIs. Think of concrete examples where you’ve implemented strategies that boosted sales or improved customer satisfaction. This will show that you understand the commercial side of the role.
✨Prepare Questions That Matter
Have a list of thoughtful questions ready to ask at the end of your interview. Inquire about the centre's future plans, team dynamics, or how they measure success. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
