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For Companies At a Glance
- Tasks: Lead a premium workspace, ensuring exceptional customer experiences and driving revenue growth.
- Company: Exciting new workspace in Reading, blending energy with excellence.
- Benefits: Competitive salary, OTE, full training, and generous benefits.
- Why this job: Be the face of a vibrant workspace and make a real impact on customer journeys.
- Qualifications: Experience in hospitality or events, strong leadership, and commercial mindset.
- Other info: Dynamic environment with opportunities for professional development and career growth.
The predicted salary is between 40000 - 50000 £ per year.
Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination in the heart of Reading, a hub where energy meets excellence, and customer journeys are as polished as the building itself.
The Role:
As Centre Experience & Commercial Manager, you'll own the success of the centre, leading from the front to deliver an exceptional customer journey and outstanding financial results. You'll be the face and energy of the building, ensuring members, guests, and event clients receive a five-star experience while you maximise opportunities for growth across co-working memberships and meeting room sales. This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert.
Key Responsibilities:
- Take full responsibility for the centre's performance, driving revenue and profitability.
- Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
- Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.
- Ensure seamless onboarding and day-to-day operations, from move-ins to facilities and health & safety compliance.
- Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
- Champion the customer journey from day one - onboarding, engagement, and retention.
- Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards.
About You:
This role suits an engaged, customer-driven manager with commercial savvy and a genuine passion for people. You'll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.
You’ll bring:
- Proven experience in flexible workspace, hospitality, or events operations.
- A commercial mindset - confident with budgets, performance targets, and business development.
- Natural leadership with strong communication, motivation, and organisational skills.
- Resilience, initiative, and pride in creating great places to work and collaborate.
What's on Offer:
- £40,000 - £50,000 base + OTE of £60,000
- Modern, high-spec centre just moments from Reading Station
- Full training and professional development
- Dynamic, high-tech centre in a brand-new Reading development
- Generous benefits and ongoing professional development
Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen. Customer experience meets commercial leadership. This is your platform to shine.
Centre Experience & Workspace Manager in Reading employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Experience & Workspace Manager in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with the role of Centre Experience & Workspace Manager. Highlight your leadership skills and any relevant achievements in hospitality or commercial management.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Experience & Workspace Manager in Reading
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you're excited about managing a premium workspace and how your passion for customer experience aligns with our vision.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership roles and any experience in flexible workspace or hospitality to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us your story. Explain how your background makes you the perfect fit for the Centre Experience & Commercial Manager role and how you plan to elevate our customer journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Reading!
How to prepare for a job interview at Red Personnel
✨Know the Space Inside Out
Before your interview, make sure you research the new building and its offerings thoroughly. Understand the layout, facilities, and unique selling points of the workspace. This will help you demonstrate your enthusiasm and knowledge about the role, showing that you're ready to take ownership of the centre's success.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in hospitality or flexible workspace environments. Be ready to discuss your approach to motivating staff and ensuring exceptional customer service. This will highlight your natural leadership skills and your ability to create a positive atmosphere for both employees and clients.
✨Emphasise Customer Relationships
Think of specific instances where you've built strong relationships with customers or local businesses. Be prepared to share how these connections have led to increased sales or improved customer satisfaction. This will illustrate your commercial mindset and your commitment to championing the customer journey.
✨Demonstrate Your Commercial Acumen
Brush up on your understanding of budgets, performance targets, and business development strategies. Be ready to discuss how you've successfully managed financial aspects in previous roles. This will show that you have the commercial savvy needed to drive revenue and profitability in the new centre.
