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- Tasks: Manage penalty charge notices and ensure compliance with traffic legislation.
- Company: Join a dynamic local authority in West London focused on community services.
- Benefits: Enjoy a competitive hourly rate, hybrid working, and flexible arrangements.
- Why this job: Make a real impact in local government while developing valuable skills.
- Qualifications: Knowledge of traffic legislation and excellent communication skills required.
- Other info: Temporary role with potential for extension; inclusive workplace guaranteed.
Location: West London Borough Council
Department: Environment
Salary: £26.50 per hour (Umbrella)
Contract Type: Temporary (3-4 months with possibility of extension)
Working Pattern: Hybrid working available - Monday to Friday coverage required
About the Role
We are seeking a skilled Parking Services Officer to join our Environment Department on a temporary basis. This is an excellent opportunity to work in a dynamic local authority environment, managing penalty charge notice processing and parking enforcement functions.
You will be responsible for investigating and processing correspondence relating to Penalty Charge Notices (PCNs), making decisions on challenges and representations, and ensuring compliance with the Traffic Management Act 2004 and related traffic legislation.
Key Responsibilities
- Process PCNs and respond to challenges, representations and appeals under Traffic Management Act 2004
- Investigate correspondence and make decisions on acceptance or rejection of challenges/representations
- Liaise with London Tribunals, prepare cases for adjudication and represent the Council when required
- Manage the full PCN recovery process to ensure compliance
- Authorise parking bay suspensions, coordinating with relevant stakeholders
- Issue temporary parking waivers and dispensations
- Perform basic financial functions including PCN reconciliation
- Provide Customer Service Officer coverage Monday to Saturday as needed
- Collaborate with enforcement agents as required
What We’re Looking For
Essential Requirements:
- Knowledge and understanding of Traffic Management Act 2004 and related traffic legislation
- Experience with Penalty Charge Notice regulatory frameworks
- Excellent written and verbal communication skills for dealing with various stakeholders
- Strong organisational abilities and capacity to work to tight deadlines
- Proficiency in IT software including Windows, Word, Excel, PowerPoint and databases
- Understanding of parking policy for authorising suspensions, waivers and dispensations
- Ability to work effectively as part of a team and follow quality management systems
What We Offer
- Competitive hourly rate of £26.50 (Umbrella)
- Hybrid working arrangements available
- Opportunity to work in a forward-thinking local authority
- Potential for contract extension based on performance and business needs
- Flexible working opportunities in an agile workforce environment
How to Apply
This is a temporary position for 3-4 months with the possibility of extension. We welcome applications from candidates seeking flexible working arrangements and are committed to creating an inclusive workplace.
As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for this role.
Ready to make a difference in local government? Apply now to join our dedicated team managing essential parking services for our community.
Parking Services Officer employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Services Officer
✨Tip Number 1
Familiarise yourself with the Traffic Management Act 2004 and related traffic legislation. Understanding these laws will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience with Penalty Charge Notices (PCNs) during networking events or informal meet-ups. Engaging with professionals in the field can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific scenarios related to PCN processing and customer service. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Connect with current or former employees of the West London Borough Council on platforms like LinkedIn. They can offer valuable insights into the work culture and expectations, which can be beneficial for your application.
We think you need these skills to ace Parking Services Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Services Officer. Familiarise yourself with the Traffic Management Act 2004 and related legislation, as this knowledge will be crucial in your application.
Tailor Your CV: Highlight relevant experience in your CV, especially any work related to penalty charge notices or traffic management. Use specific examples that demonstrate your understanding of the regulatory frameworks and your ability to handle challenges and representations.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the role. Emphasise your communication skills and organisational abilities, as these are key for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is important in this role. A polished application reflects your professionalism.
How to prepare for a job interview at Red Personnel
✨Know Your Legislation
Familiarise yourself with the Traffic Management Act 2004 and related traffic legislation. Being able to discuss specific sections or recent changes can demonstrate your expertise and commitment to the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with various stakeholders in previous roles. Highlighting your written and verbal communication skills will be crucial, especially when discussing penalty charge notices and liaising with tribunals.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage tight deadlines and prioritise tasks. Providing concrete examples of past experiences where you successfully handled multiple responsibilities will show your ability to thrive in a busy environment.
✨Emphasise Teamwork
Since the role requires collaboration with enforcement agents and other stakeholders, prepare to talk about your experience working as part of a team. Share instances where you contributed to team success and followed quality management systems.
