Sales Coordinator in Newcastle upon Tyne

We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration, making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy.

Key Responsibilities

• Customer Service & Resident Support
  • Be the first point of contact for students, providing a warm and professional welcome.
  • Build strong relationships with residents and create a positive student experience.
  • Respond promptly to enquiries via email, telephone, and face-to-face interactions.
  • Resolve resident queries and complaints efficiently, escalating where necessary.
  • Keep students informed through regular communications and updates.
  • Support students by directing them to appropriate wellbeing and support services.
  • Provide regular updates and reporting to management.
• Sales & Lettings
  • Manage the student journey from initial enquiry through to move-in.
  • Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities.
  • Convert enquiries into bookings through excellent customer engagement.
  • Follow up sales leads and maintain a proactive approach to occupancy levels.
  • Respond to accommodation enquiries quickly and professionally.
  • Maintain accurate records of enquiries, viewings, bookings, and customer interactions.
  • Assist with marketing initiatives, student events, and occupancy campaigns.
  • Prepare tenancy agreements and move-in documentation for new residents.
• Administration & Operations
  • Manage incoming calls, emails, correspondence, and general office administration.
  • Liaise with contractors, suppliers, and external stakeholders.
  • Support site performance targets, including occupancy and customer satisfaction.
  • Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard.
  • Assist with tenancy administration and debt management processes.
• Property & Compliance
  • Carry out routine property inspections and identify maintenance requirements.
  • Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales.
  • Facilitate contractor access and monitor works completed on site.
  • Support compliance with health and safety standards and site procedures.
  • Report maintenance, operational, and safety concerns promptly.

Skills & Experience

• Essential
  • Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment.
  • Strong customer service, sales, and administrative skills.
  • Experience arranging and conducting property viewings or customer tours.
  • Excellent communication and relationship-building abilities.
  • Highly organised with the ability to manage multiple priorities.
  • Proactive, self-motivated, and solutions-focused.
  • Ability to work independently and as part of a team.
  • Comfortable working in a fast-paced environment with minimal supervision.
• Desirable
  • Experience within Purpose-Built Student Accommodation (PBSA).
  • Knowledge of student lettings, residential lettings, or tenancy management processes.

If you're passionate about customer service, enjoy a sales-focused environment, and can deliver an outstanding student experience, submit your CV for immediate review.