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- Tasks: Respond to enquiries, gather information, and support complaint resolutions.
- Company: Leading public sector organisation in London with a dynamic team.
- Benefits: Earn £25 per hour, enjoy full-time hours, and develop your skills.
- Why this job: Kickstart your career in public service and make a real difference.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
- Other info: Great opportunity for career growth in local government and housing.
The predicted salary is between 52000 - 78000 £ per year.
Pay Rate: £25.00 per hour (Umbrella)
Hours: Full-time, 36 hours per week (minimum 4 days per week in the office)
Location: London based
Contract: Temporary – Ongoing
Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation.
About the role
In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability.
Key responsibilities
- Respond to enquiries from elected members in a professional and timely manner.
- Gather and analyse information from multiple sources to provide accurate responses.
- Draft clear and engaging written communications tailored to different audiences.
- Support the resolution of residents’ complaints and Housing Ombudsman enquiries.
- Maintain accurate records and case notes on internal systems.
- Build effective working relationships with members, officers, residents, and contractors.
- Assist with reporting, monitoring, and continuous improvement activities across the team.
About you
- Enthusiastic, motivated, and able to manage a busy workload with minimal supervision.
- An excellent communicator, both written and verbal, with strong attention to detail.
- Able to write clearly and effectively for different audiences.
- Highly organised, able to manage multiple enquiries and meet deadlines.
- Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems.
- Experience in managing complaints, disputes, or customer enquiries is desirable.
- Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential.
This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.
What’s on offer
- Competitive hourly rate of £25.00 per hour (Umbrella).
- Full-time hours, with a minimum of 4 days per week in the office.
- A professional, supportive, and inclusive working culture.
- Excellent opportunity for skill development and career growth.
If you take pride in your communication skills, thrive in deadline-driven environments, and enjoy working collaboratively to deliver positive outcomes for residents, please submit your CV for immediate consideration.
Investigation and Information Assistant in London employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation and Information Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your skills align with their mission — it’ll make you stand out!
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual conversations, being able to articulate your thoughts clearly is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Investigation and Information Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Investigation and Information Assistant. Highlight your communication skills and any experience you have with managing complaints or enquiries, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for problem-solving and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention why you want to join our team.
Showcase Your Attention to Detail: In this role, attention to detail is crucial. Make sure your application is free from typos and errors. This not only reflects your professionalism but also shows us that you can maintain accurate records and communications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Complaints and Resolution team!
How to prepare for a job interview at Red Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Investigation and Information Assistant. Familiarise yourself with the key tasks like responding to enquiries and drafting communications. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples that highlight your skills. Think of times when you've effectively communicated complex information or resolved disputes. Practising these examples will help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show your potential employer that you can think critically and handle the fast-paced nature of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of complaints you'll be handling, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
