Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage contracts to ensure safe and clean living environments for residents.
- Company: Public sector organisation focused on community well-being.
- Benefits: Competitive salary, impactful work, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while leading a dedicated team.
- Qualifications: Experience in contract management and strong communication skills required.
- Other info: Join a dynamic team with a focus on sustainability and community engagement.
The predicted salary is between 52000 - 76000 £ per year.
We are working with a public sector organisation to appoint an experienced Contract Manager to oversee estate services across a large housing portfolio in West London. This role is about ensuring residents live in safe, clean, and well-maintained estates. You will be responsible for managing key contracts, leading a small monitoring team, and driving improvements in service delivery.
Key Responsibilities
- Manage and monitor cleaning and grounds maintenance contracts, ensuring KPIs and SLAs are achieved.
- Lead and support a team of 4 Contract Monitoring Officers.
- Hold monthly contractor meetings and produce performance reports.
- Analyse service data and identify areas for improvement.
- Work directly with residents, responding to complaints and queries.
- Ensure compliance with Health & Safety requirements.
- Collaborate with colleagues, contractors, and stakeholders to resolve issues.
- Support projects that promote sustainability and environmental goals.
- Attend occasional resident and stakeholder meetings outside core hours.
Skills & Experience
- Proven background in estate services contract management – cleaning and grounds maintenance are essential.
- Experience managing contract monitoring teams.
- Confident working with KPIs, reporting, and performance management.
- Strong communication, negotiation, and influencing skills.
- Good data analysis skills and IT proficiency (MS Office, contract systems).
- Ability to deliver improvements and manage change effectively.
- Flexible, proactive, and able to manage deadlines in a busy environment.
Start: ASAP – interviews happening immediately with a view to start thereafter. If you have the right experience and want to take on a role where you can make a real impact, please apply today.
Contract Manager in London employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in London
✨Tip Number 1
Get proactive and reach out directly to the job poster! A quick message can show your enthusiasm and help you stand out from the crowd. Just make sure to mention why you're a great fit for the Contract Manager role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of the organisation on LinkedIn. They might give you insider tips or even put in a good word for you, which can really boost your chances.
✨Tip Number 3
Prepare for those interviews by practising common questions related to contract management and service delivery. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can make a real impact in roles like this one.
We think you need these skills to ace Contract Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in managing cleaning and grounds maintenance contracts, as well as your skills in leading teams and driving service improvements.
Showcase Your Data Skills: Since this role involves analysing service data, don’t forget to mention your proficiency with data analysis and reporting tools. We want to see how you’ve used these skills to achieve KPIs and SLAs in your previous roles.
Communicate Clearly: Strong communication is key in this position. Use your application to demonstrate your ability to engage with residents and stakeholders effectively. Share examples of how you've resolved issues or improved service delivery through collaboration.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Red Personnel
✨Know Your Contracts Inside Out
Make sure you’re well-versed in the specifics of cleaning and grounds maintenance contracts. Brush up on KPIs and SLAs relevant to the role, as being able to discuss these confidently will show your expertise and readiness for the position.
✨Showcase Your Leadership Skills
Since you'll be leading a small team, prepare examples of how you've successfully managed teams in the past. Highlight your experience in holding meetings, producing reports, and driving improvements in service delivery to demonstrate your capability.
✨Prepare for Data Analysis Questions
Expect questions about data analysis and performance management. Be ready to discuss how you've used data to identify areas for improvement in previous roles, and consider bringing examples of reports or analyses you've conducted.
✨Engage with Resident-Centric Scenarios
Given the importance of resident interaction in this role, think of scenarios where you've effectively handled complaints or queries. Show that you can communicate clearly and empathetically, which is crucial for maintaining good relationships with residents.
