At a Glance
- Tasks: Lead parking and garage services, driving performance and managing a small team.
- Company: London Local Authority with a focus on housing and community services.
- Benefits: Competitive hourly rate, hybrid working, and potential for temp-to-perm.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Make a real impact in housing services while developing your management skills.
- Qualifications: Experience in housing or estate services and strong team management skills.
The predicted salary is between 28.96 - 28.96 £ per hour.
An excellent opportunity has arisen for an experienced Ancillary Manager to join a London Local Authority within Housing, leading on parking and garage services across housing estates. This is a key role responsible for driving service performance, maximising income, improving operational efficiency, and managing a small team within a busy estate services environment. The successful candidate will play a central part in delivering housing department strategy for parking and garages, while supporting service improvement, customer satisfaction, and income recovery.
Key Responsibilities
- Managing and supporting a team of Ancillary Premises Officers
- Overseeing garage lettings, voids, repairs, and arrears recovery
- Maximising income from garage and parking assets, including commercial opportunities
- Implementing and reviewing Traffic Management Orders on housing estates
- Driving service improvement, performance management, and continuous improvement
- Managing stakeholder relationships across housing, finance, repairs, enforcement, and residents
- Handling complex complaints, councillor/MP enquiries, and service issues
- Monitoring KPIs, budgets, and data to identify trends and reduce risk
- Supporting garage refurbishment projects and wider estate improvement work
- Working collaboratively with internal departments and external partners to resolve issues efficiently
About You
We are looking for a confident and proactive manager with strong experience in housing, estate services, parking, or garage management. You will bring:
- Experience managing a customer-facing team in a housing or local authority environment
- Strong knowledge of parking, garages, or estate management services
- Proven ability to manage performance, KPIs, and service standards
- Excellent communication skills, including writing formal responses and reports
- Strong numerical and analytical skills, including budget monitoring and income recovery
- Good working knowledge of Microsoft Office, housing systems, and reporting tools
- The ability to build strong relationships with residents, colleagues, contractors, and stakeholders
- A practical, solution-focused approach with the confidence to deal with complex issues
Additional Information
- Hybrid working: 3 days on site
- Occasional out-of-hours meetings and resident engagement may be required
- This role includes responsibility for service continuity, emergency response planning, and compliance with council policies
- A strong commitment to equality, customer service, and continuous improvement is essential
Ancillary Manager - Estates (Parking & Garages) in London employer: Red Personnel
Red Personnel is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable adults they serve. With a hybrid work model and competitive pay, employees benefit from flexible working arrangements and opportunities for professional growth within the Adult Social Care Finance team in London, making it a rewarding place to contribute to meaningful community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ancillary Manager - Estates (Parking & Garages) in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Ancillary Manager - Estates (Parking & Garages) in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Red Personnel
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Red Personnel.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Red Personnel that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
