At a Glance
- Tasks: Respond to enquiries, gather information, and support complaint resolutions in a dynamic team.
- Company: Leading public sector organisation based in London with a supportive culture.
- Benefits: Competitive pay of £25/hour, full-time hours, and opportunities for skill development.
- Other info: Ideal entry-level role for those passionate about local government and housing.
- Why this job: Kickstart your career in public service while making a real difference in residents' lives.
- Qualifications: Strong communication skills and ability to manage multiple enquiries effectively.
Pay Rate: £25.00 per hour (Umbrella)
Hours: Full-time, 36 hours per week (minimum 4 days per week in the office)
Location: London based
Contract: Temporary Ongoing
Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation.
About the role
In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents' complaints about housing and repairs services. You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability.
Key responsibilities
- Respond to enquiries from elected members in a professional and timely manner.
- Gather and analyse information from multiple sources to provide accurate responses.
- Draft clear and engaging written communications tailored to different audiences.
- Support the resolution of residents' complaints and Housing Ombudsman enquiries.
- Maintain accurate records and case notes on internal systems.
- Build effective working relationships with members, officers, residents, and contractors.
- Assist with reporting, monitoring, and continuous improvement activities across the team.
About you
- Enthusiastic, motivated, and able to manage a busy workload with minimal supervision.
- An excellent communicator, both written and verbal, with strong attention to detail.
- Able to write clearly and effectively for different audiences.
- Highly organised, able to manage multiple enquiries and meet deadlines.
- Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems.
- Experience in managing complaints, disputes, or customer enquiries is desirable.
- Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential.
This is an entry-level opportunity into a vital area of public service, ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.
What's on offer
- Competitive hourly rate of £25.00 per hour (Umbrella).
- Full-time hours, with a minimum of 4 days per week in the office.
- A professional, supportive, and inclusive working culture.
- Excellent opportunity for skill development and career growth.
If you take pride in your communication skills, thrive in deadline-driven environments, and enjoy working collaboratively to deliver positive outcomes for residents, please submit your CV for immediate consideration.
Investigation And Information Assistant employer: Red Personnel
Red Personnel is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable adults they serve. With a hybrid work model and competitive pay, employees benefit from flexible working arrangements and opportunities for professional growth within the Adult Social Care Finance team in London, making it a rewarding place to contribute to meaningful community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Investigation And Information Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your skills align with their mission, especially in handling complaints and resolutions.
✨Tip Number 3
Practice your communication skills! Whether it’s drafting emails or having mock interviews, being clear and concise will help you stand out as a confident candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Investigation And Information Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Investigation and Information Assistant. Highlight your communication skills and any relevant experience in handling complaints or enquiries.
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully managed similar tasks in the past, and why you're excited about this opportunity.
Be Clear and Concise:When drafting your application, keep your language clear and to the point. Remember, you’ll be expected to communicate effectively in the role, so demonstrate that skill right from the start!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Red Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Investigation and Information Assistant. Familiarise yourself with the key tasks like responding to enquiries and drafting written communications. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your verbal and written skills. Think of situations where you effectively resolved issues or communicated complex information clearly. Practising these examples will help you articulate your experiences confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show the interviewers that you have a curious mind and a knack for problem-solving, which are essential traits for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of complaints you'll be handling, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the organisation is the right fit for you.
