At a Glance
- Tasks: Manage tenancies and provide front-line customer service to improve residents' lives.
- Company: Forward-thinking local authority in West London dedicated to community welfare.
- Benefits: Competitive pay, generous leave, pension scheme, and career growth opportunities.
- Other info: Join a supportive team with structured training and potential for long-term roles.
- Why this job: Make a real difference in your community while developing your housing career.
- Qualifications: Experience in housing management or strong customer-facing skills required.
Location: Area Housing Office, West London
Contract: Temporary – 3 months initially, then rolling
Hours: 36 per week, Monday to Friday
Working Pattern: Office and patch-based
Pay Rate: £23.07 per hour (PAYE) / £29.35 per hour (Umbrella PAYE)
This London Authority is one of London's most forward-thinking boroughs – a council that puts residents first and invests in the people who serve them. This is your chance to manage a real patch, make a tangible difference to people's lives, and grow in a team that genuinely values attitude as much as experience.
What you’ll own:
- Your own patch of tenancies, leases and licences – you’ll be the face of the council for those residents
- Proactive tenancy, leasehold and neighbourhood management, staying ahead of issues before they escalate
- ASB case investigation and resolution – balancing empathy with firm, fair action
- Regular estate inspections and tenancy verification – maintaining the standards residents deserve
- Front-line customer service that genuinely solves problems, not just logs them
- Occasional evening meetings or emergency cover – because housing doesn’t clock off at 5pm
Who we’re looking for:
You’ll have housing management experience, or strong transferable skills from a customer-facing role. We’re looking for someone who:
- Communicates confidently – whether de-escalating conflict or updating a resident on their case
- Manages competing priorities without dropping the ball
- Works autonomously on a patch while feeding into a supportive wider team
- Understands what it means to put vulnerable people first
Not from a housing background? That’s fine. If you’ve worked in social care, probation, community outreach, or a similar role, we’d still love to hear from you.
Why this role?
This authority consistently ranks among the best-run boroughs in London – you’ll be part of something people are proud to work for. You’ll have access to structured training and a clear pathway to grow your housing career, with temporary roles here regularly converting to longer-term opportunities. Benefits include a competitive pension scheme, generous annual leave, and employee wellbeing initiatives – backed by a management team that knows good housing work when it sees it.
Apply Now
We have multiple vacancies available and CVs are reviewed on a rolling basis – roles are filling fast. If this sounds like you, even if you’re not 100% sure, apply now and one of our team will be in touch to talk it through.
Housing Officer x5 employer: Red Personnel
This forward-thinking local authority in West London is an exceptional employer, dedicated to investing in its staff and prioritising the needs of residents. With a strong focus on employee growth, structured training, and a supportive work culture, you will have the opportunity to make a real impact in the community while enjoying generous benefits such as a competitive pension scheme and wellbeing initiatives. Join a team that values your contributions and offers a clear pathway for career advancement in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer x5
✨Tip Number 1
Get to know the company culture! Research the local authority and its values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Housing Officer. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you've handled conflict or managed competing priorities. The interviewers will want to see how you can apply your skills in real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer x5
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Housing Officer role. Highlight any relevant experience, especially in housing management or customer-facing roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can make a difference in our community. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and confidently. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands quickly. Plus, we’re reviewing applications on a rolling basis, so the sooner, the better!
How to prepare for a job interview at Red Personnel
✨Know Your Patch
Before the interview, take some time to research the specific area you'll be managing. Familiarise yourself with the local community, its challenges, and the services available. This will show your potential employer that you're proactive and genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to communicate effectively with residents and colleagues. Prepare examples of how you've successfully de-escalated conflicts or resolved issues in previous roles. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Empathy and Fairness
The role requires balancing empathy with firm action. Think of instances where you've had to handle sensitive situations with vulnerable individuals. Be ready to discuss how you approached these situations and what outcomes you achieved, highlighting your ability to put people first.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage competing priorities. Prepare for hypothetical scenarios related to tenancy management or ASB case investigations. Practising your responses will help you feel more confident and articulate during the interview.
