Housing Officer

Housing Officer — Neighbourhood Services Local Authority · West London Location: Area Housing Office, West London Contract: Temporary – 3 months initially, then rolling Hours: 36 per week, Monday to Friday Working Pattern: Office and patch-based Pay Rate: £23.07 per hour (PAYE) / £29.35 per hour (Umbrella PAYE) Thhis London Authority is one of London\’s most forward-thinking boroughs — a council that puts residents first and invests in the people who serve them. This is your chance to manage a real patch, make a tangible difference to people\’s lives, and grow in a team that genuinely values attitude as much as experience. What you\’ll own Your own patch of tenancies, leases and licences — you\’ll be the face of the council for those residents Proactive tenancy, leasehold and neighbourhood management, staying ahead of issues before they escalate ASB case investigation and resolution — balancing empathy with firm, fair action Regular estate inspections and tenancy verification — maintaining the standards residents deserve Front-line customer service that genuinely solves problems, not just logs them Occasional evening meetings or emergency cover — because housing doesn\’t clock off at 5pmWho we\’re looking for You\’ll have housing management experience, or strong transferable skills from a customer-facing role. We\’re looking for someone who: Communicates confidently — whether de-escalating conflict or updating a resident on their case Manages competing priorities without dropping the ball Works autonomously on a patch while feeding into a supportive wider team Understands what it means to put vulnerable people firstNot from a housing background? That\’s fine. If you\’ve worked in social care, probation, community outreach, or a similar role, we\’d still love to hear from you. Why this role? This authority consistently ranks among the best-run boroughs in London — you\’ll be part of something people are proud to work for. You\’ll have access to structured training and a clear pathway to grow your housing career, with temporary roles here regularly converting to longer-term opportunities. Benefits include a competitive pension scheme, generous annual leave, and employee wellbeing initiatives — backed by a management team that knows good housing work when it sees it. Apply Now We have multiple vacancies available and CVs are reviewed on a rolling basis — roles are filling fast. If this sounds like you, even if you\’re not 100% sure, apply now and one of our team will be in touch to talk it through