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- Tasks: Be the friendly face of our charity, welcoming visitors and managing admin tasks.
- Company: Join a respected national charity making a difference in the community.
- Benefits: Earn £14.00 per hour with a Monday to Friday schedule and a supportive team environment.
- Why this job: Gain valuable experience in a dynamic role while contributing to a meaningful cause.
- Qualifications: Strong communication skills and experience in admin or customer service are essential.
- Other info: This is a temporary position until May 2025, based in central London.
Role: Receptionist/Administrator
Sector: Charity
Working on Site: Full time
Location: Euston
Temporary assignment until May 2025
Hourly rate: £14.00 per hour
Working pattern: Monday to Friday
Hours: 8:30am – 4:30pm
Wanted a Receptionist/Administrator to join a much-respected national charity based at Head Office in central London. In this role you will be providing a welcoming front of house service to visitors and tenants, and a professional, customer-focused administrative service to colleagues. Ensure the comfort and safety of everyone using the premises. Foster a sense of community as part of the front of house and facilities team.
Role overview:
- Provide central function services, including reception, mail distribution, meeting room support, travel booking, courier services, data entry, and general administration.
- Act as the first point of contact for clients and visitors, issuing security passes and coordinating deliveries.
- Monitor the shared mailbox, respond to enquiries, and direct colleagues and visitors.
- Operate the switchboard, ensuring callers receive high-quality assistance.
- Offer customer-focused administrative services, such as preparing documents, processing donations, and updating databases.
- Support administrative colleagues in other teams, linked to specific projects or programmes.
- Manage and maintain good housekeeping in the multi-functional space, ensuring cleanliness and replenishment of refreshments.
- Comply with data protection legislation.
- Provide ad hoc support during peak periods.
- Assist the Facilities function with the Fire Emergency Evacuation Plan and Health and Safety procedures, liaising with contractors and supporting maintenance work.
- Perform other duties as requested by the Front of House Manager, Building and Facilities Manager, or Executive Director of Finance and Resources.
What you will need for this role:
- Excellent communication and interpersonal skills
- Experience in an administrative and customer-facing environment
- Diplomatic and helpful manner on the telephone
- Ability to engage with a wide range of visitors
- Ability to work as part of a team
- Ability to undertake a range of administrative and general duties
- Proven ability to organise and manage a varied workload
- Ability to work well under pressure
- Proven ability to handle confidential information
- Experience with Microsoft packages, including Excel, Word, Teams, SharePoint, OneDrive, Outlook, PowerPoint
Interviews to take place as soon as possible with a view to a start soon thereafter. If you have the skills and experience required for this role and are looking to work for a much respected charity, please submit your CV for immediate review.
Front Desk Receptionist employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their goals will help you convey genuine enthusiasm during your interactions, showing that you're not just looking for any job, but are genuinely interested in contributing to their cause.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact, being able to engage warmly and professionally with a variety of visitors is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Get comfortable with the Microsoft Office suite, particularly Excel and Outlook. Brush up on your data entry skills and learn some shortcuts to improve your efficiency, as these tools will be essential in managing your workload effectively.
✨Tip Number 4
Network with current or former employees of the charity if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach during interviews and demonstrate your commitment to fitting in with the team.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative and customer-facing roles. Emphasise your communication skills and any experience you have with Microsoft packages, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for working in a charity environment. Mention specific examples of how you've provided excellent customer service or managed administrative tasks in previous roles.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to engage with a diverse range of visitors. Provide examples of how you've successfully worked under pressure and managed a varied workload.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Red Personnel
✨Showcase Your Communication Skills
As a Front Desk Receptionist, excellent communication is key. Be prepared to demonstrate your ability to engage with a variety of visitors and handle inquiries professionally. Practice clear and concise responses to common questions you might face during the interview.
✨Highlight Your Administrative Experience
Make sure to discuss your previous experience in administrative roles. Share specific examples of how you've managed tasks like data entry, mail distribution, or coordinating meetings. This will show that you can handle the varied workload expected in this position.
✨Demonstrate Your Customer-Focused Approach
Since this role involves providing a welcoming service, be ready to talk about how you prioritise customer satisfaction. Share instances where you've gone above and beyond to assist clients or colleagues, showcasing your diplomatic and helpful manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and manage multiple tasks. Think of scenarios where you've successfully navigated busy periods or dealt with challenging situations, and be ready to explain your thought process and actions.
