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For Companies At a Glance
- Tasks: Manage cleaning and grounds maintenance contracts for a diverse housing portfolio.
- Company: Join a respected public sector organisation focused on high standards and community well-being.
- Benefits: Earn £450 per day with potential for long-term contract; full-time hours, Monday to Friday.
- Why this job: Make a real impact on residents' lives while promoting sustainability and quality service.
- Qualifications: Experience in estate services contract management and strong communication skills required.
- Other info: Immediate start available; applications reviewed as received, so apply now!
The predicted salary is between 81000 - 108000 £ per year.
Contract Manager – Estate Services (Full-Time, Office-Based) Department: Housing Reports to: Strategic Head of Place Rate: £400 per day (Umbrella) Grade: PO5 Responsible for: 4 x Contract Monitoring Officers Location: Hammersmith & Fulham – Office-based (no hybrid working) The RoleWe’re seeking an experienced Contract Manager to lead the delivery of two key estate services contracts – cleaning and grounds maintenance – ensuring high standards right across our estates. This is a full-time, office-based position offering £400 per day (umbrella). You’ll play a pivotal role in managing contractor performance, supporting a small team, and keeping our neighbourhoods clean, safe, and well-kept for residents. Key Responsibilities Manage and monitor two major contracts for cleaning and grounds maintenance. Lead, coach, and support four Contract Monitoring Officers. Hold regular performance meetings with contractors and monitor KPIs and SLAs. Oversee inspections, identify improvements, and ensure high-quality outcomes. Work with residents and internal teams to swiftly resolve issues. Produce performance reports and analyse data to improve service delivery. Ensure compliance with health & safety, and align actions with the Council’s climate commitments.About You Proven background in contract management, ideally within housing or estate services. Strong leadership and communication skills with a proactive, problem-solving mindset. Confident managing performance data, reports, and contractor relationships. IT literate with good analytical ability. Positive and professional attitude with a commitment to resident satisfaction. Must be available to work full-time on site in Hammersmith & Fulham
Contract Manager Estate Services employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager Estate Services
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to estate services. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to maintaining high standards in contract management.
✨Tip Number 2
Prepare examples of how you've successfully managed cleaning and grounds maintenance contracts in the past. Highlight any improvements you've implemented and how they positively impacted service delivery, as this will resonate well with our expectations.
✨Tip Number 3
Showcase your data analysis skills by discussing specific tools or methods you've used to monitor performance. Being able to articulate how you've used data to drive improvements will set you apart from other candidates.
✨Tip Number 4
Engage with the community by researching current issues or initiatives related to estate services in West London. This knowledge will not only help you connect with residents during interviews but also demonstrate your proactive approach to service delivery.
We think you need these skills to ace Contract Manager Estate Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in estate services contract management, particularly in cleaning and grounds maintenance. Use specific examples that demonstrate your ability to manage KPIs and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for maintaining high standards in estate services. Mention your strong communication skills and your commitment to sustainability, as these are key aspects of the role.
Highlight Relevant Experience: In your application, emphasise your proven track record in managing customer-facing contract monitoring teams. Include any specific achievements related to performance management and service delivery improvements.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to managing contracts and how you handle performance issues. Prepare examples of how you've engaged with residents and resolved complaints effectively.
How to prepare for a job interview at Red Personnel
✨Showcase Your Contract Management Experience
Be prepared to discuss your previous experience in managing cleaning and grounds maintenance contracts. Highlight specific examples where you successfully met KPIs and SLAs, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role requires engaging with residents and stakeholders, practice articulating your thoughts clearly. Prepare to share instances where your communication skills helped resolve issues or improve service delivery.
✨Prepare for Data Analysis Questions
Given the emphasis on data-driven decision-making, brush up on your data analysis skills. Be ready to discuss how you've used data to implement improvements in past roles, and consider bringing examples of reports you've created.
✨Emphasise Your Commitment to Sustainability
The organisation values sustainability, so be sure to express your passion for environmental initiatives. Share any relevant experiences or projects that align with sustainability goals, showcasing your proactive approach to high service standards.
