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For Companies At a Glance
- Tasks: Manage contracts to ensure safe and clean living environments for residents.
- Company: Join a public sector organisation dedicated to community well-being.
- Benefits: Competitive salary, impactful work, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while leading a dynamic team.
- Qualifications: Experience in contract management and strong communication skills required.
- Other info: Flexible working environment with a focus on sustainability and improvement.
The predicted salary is between 46800 - 72000 £ per year.
We’re working with a public sector organisation to appoint an experienced Contract Manager to oversee estate services across a large housing portfolio in West London. This role is about ensuring residents live in safe, clean, and well-maintained estates. You’ll be responsible for managing key contracts, leading a small monitoring team, and driving improvements in service delivery.
Key Responsibilities
- Manage and monitor cleaning and grounds maintenance contracts, ensuring KPIs and SLAs are achieved.
- Lead and support a team of 4 Contract Monitoring Officers.
- Hold monthly contractor meetings and produce performance reports.
- Analyse service data and identify areas for improvement.
- Work directly with residents, responding to complaints and queries.
- Ensure compliance with Health & Safety requirements.
- Collaborate with colleagues, contractors, and stakeholders to resolve issues.
- Support projects that promote sustainability and environmental goals.
- Attend occasional resident and stakeholder meetings outside core hours.
Skills & Experience
- Proven background in estate services contract management – cleaning and grounds maintenance are essential.
- Experience managing contract monitoring teams.
- Confident working with KPIs, reporting, and performance management.
- Strong communication, negotiation, and influencing skills.
- Good data analysis skills and IT proficiency (MS Office, contract systems).
- Ability to deliver improvements and manage change effectively.
- Flexible, proactive, and able to manage deadlines in a busy environment.
Start: ASAP – interviews happening immediately with a view to start thereafter. If you have the right experience and want to take on a role where you can make a real impact, please apply today.
Contract Manager employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network, network, network! Connect with people in the industry, attend events, and join relevant groups. You never know who might have a lead on your dream Contract Manager position!
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their goals, especially around service delivery and resident satisfaction.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about the opportunity. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in estate services contract management, especially in cleaning and grounds maintenance. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Team Leadership: Since you'll be leading a small team, it's important to demonstrate your experience managing contract monitoring teams. Share specific examples of how you've supported and developed your team in previous roles.
Highlight Your Communication Skills: Strong communication is key for this role, so make sure to include examples of how you've effectively communicated with stakeholders, residents, and contractors. We love seeing how you’ve resolved issues and improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to making a real impact in this role!
How to prepare for a job interview at Red Personnel
✨Know Your Contracts Inside Out
Make sure you’re well-versed in the specifics of cleaning and grounds maintenance contracts. Be ready to discuss your previous experiences managing these types of contracts, including any KPIs and SLAs you've worked with. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Since you'll be leading a small team of Contract Monitoring Officers, it’s crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams, resolved conflicts, or driven improvements in service delivery. This will demonstrate your capability to lead effectively.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in this role, brush up on your skills with MS Office and any contract systems you’ve used. Be ready to discuss how you've used data to identify areas for improvement in past roles. This will show your analytical mindset and problem-solving abilities.
✨Engage with Resident-Centric Scenarios
Expect questions about how you would handle resident complaints and queries. Think of specific instances where you’ve successfully resolved issues or improved resident satisfaction. This will highlight your communication skills and commitment to ensuring residents live in safe and well-maintained estates.
