At a Glance
- Tasks: Manage client accounts and ensure financial wellbeing for vulnerable adults.
- Company: Join a respected local authority in London with a focus on social care.
- Benefits: Competitive pay, hybrid work model, and meaningful impact on clients' lives.
- Other info: Gain valuable experience in public sector finance and estate management.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your finance skills.
- Qualifications: Experience in Adult Social Care Finance and strong communication skills required.
The predicted salary is between 22 - 22 £ per hour.
An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis. This role plays a key part in delivering statutory appointeeship and deputyship services, ensuring the financial wellbeing and protection of vulnerable adults across the borough.
The Role
You will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration. The role requires a strong balance of financial administration, client liaison, and regulatory compliance.
Key responsibilities include:
- Managing appointeeship and deputyship accounts, ensuring accurate billing, reconciliation, and financial reporting
- Liaising with DWP, banks, and internal stakeholders to secure and manage client income and benefits
- Ensuring all benefit entitlements are identified, claimed, and maintained
- Handling property protection, including storage, inspections, and associated financial assessments
- Supporting Court of Protection processes, including financial decisions, asset management, and property sales
- Administering deceased estates in line with the Care Act, including debt recovery and asset handling
- Coordinating council funerals, ensuring compliance with legislation and sensitivity to cultural considerations
- Attending multi-disciplinary meetings and working closely with care managers and external professionals
About You
To be successful, you will bring:
- Experience within Adult Social Care Finance, appointeeship/deputyship, or a similar financial assessment role
- Strong understanding of DWP benefits, financial assessments, and client account management
- Experience supporting vulnerable adults and working within a local authority setting
- Ability to interpret complex financial information and maintain accurate records
- Confident communication skills, with the ability to engage sensitively with clients, families, and professionals
- Proficiency in Microsoft Excel, Word, and case management systems
- Strong organisational skills with the ability to manage competing priorities
Why Apply?
- Competitive hourly rate: £22 PAYE / £29 Umbrella
- Hybrid working model (2 days on-site)
- Opportunity to work in a meaningful, client-focused role within Adult Social Care
- Gain experience in Court of Protection, estate management, and public sector finance
This is an ideal role for candidates with experience as a Client Affairs Officer, Appointeeship Officer, Deputyship Officer, Financial Assessment Officer, or Adult Social Care Finance Officer.
Client Affairs Officer employer: Red Personnel
Join a supportive and dynamic team within a London local authority, where your role as a Client Affairs Officer will directly contribute to the financial wellbeing of vulnerable adults. Enjoy a competitive hourly rate and a hybrid working model that promotes work-life balance, while also benefiting from opportunities for professional growth in the public sector. Our inclusive work culture values collaboration and sensitivity, ensuring you make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Affairs Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Red Personnel.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Red Personnel!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Red Personnel, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Red Personnel or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Client Affairs Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Red Personnel:Before hitting send, make sure to tailor your application specifically to Red Personnel! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Red Personnel
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
