At a Glance
- Tasks: Manage client accounts and ensure financial wellbeing for vulnerable adults.
- Company: Join a respected local authority in London with a focus on social care.
- Benefits: Competitive pay, hybrid work model, and meaningful impact on clients' lives.
- Other info: Gain valuable experience in public sector finance and estate management.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your finance skills.
- Qualifications: Experience in Adult Social Care Finance and strong communication skills required.
An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis. This role plays a key part in delivering statutory appointeeship and deputyship services, ensuring the financial wellbeing and protection of vulnerable adults across the borough.
The Role
You will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration. The role requires a strong balance of financial administration, client liaison, and regulatory compliance.
Key responsibilities include:
- Managing appointeeship and deputyship accounts, ensuring accurate billing, reconciliation, and financial reporting
- Liaising with DWP, banks, and internal stakeholders to secure and manage client income and benefits
- Ensuring all benefit entitlements are identified, claimed, and maintained
- Handling property protection, including storage, inspections, and associated financial assessments
- Supporting Court of Protection processes, including financial decisions, asset management, and property sales
- Administering deceased estates in line with the Care Act, including debt recovery and asset handling
- Coordinating council funerals, ensuring compliance with legislation and sensitivity to cultural considerations
- Attending multi-disciplinary meetings and working closely with care managers and external professionals
About You
To be successful, you will bring:
- Experience within Adult Social Care Finance, appointeeship/deputyship, or a similar financial assessment role
- Strong understanding of DWP benefits, financial assessments, and client account management
- Experience supporting vulnerable adults and working within a local authority setting
- Ability to interpret complex financial information and maintain accurate records
- Confident communication skills, with the ability to engage sensitively with clients, families, and professionals
- Proficiency in Microsoft Excel, Word, and case management systems
- Strong organisational skills with the ability to manage competing priorities
Why Apply?
- Competitive hourly rate: £22 PAYE / £29 Umbrella
- Hybrid working model (2 days on-site)
- Opportunity to work in a meaningful, client-focused role within Adult Social Care
- Gain experience in Court of Protection, estate management, and public sector finance
This is an ideal role for candidates with experience as a Client Affairs Officer, Appointeeship Officer, Deputyship Officer, Financial Assessment Officer, or Adult Social Care Finance Officer.
Client Affairs Officer employer: Red Personnel
Red Personnel is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable adults they serve. With a hybrid work model and competitive pay, employees benefit from flexible working arrangements and opportunities for professional growth within the Adult Social Care Finance team in London, making it a rewarding place to contribute to meaningful community impact.
