At a Glance
- Tasks: Lead parking and garage services, driving performance and managing a small team.
- Company: Join a London Local Authority with a focus on community and service improvement.
- Benefits: Competitive pay, hybrid working, and potential for temp-to-perm opportunities.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real impact in housing services while developing your management skills.
- Qualifications: Experience in housing or estate services and strong team management skills.
The predicted salary is between 33 - 33 £ per hour.
An excellent opportunity has arisen for an experienced Ancillary Manager to join a London Local Authority within Housing, leading on parking and garage services across housing estates. This is a key role responsible for driving service performance, maximising income, improving operational efficiency, and managing a small team within a busy estate services environment. The successful candidate will play a central part in delivering housing department strategy for parking and garages, while supporting service improvement, customer satisfaction, and income recovery.
The Role
You will take ownership of the parking and garages service, ensuring effective delivery across estates and strong management of income, voids, lettings, and repairs. Key responsibilities include:
- Managing and supporting a team of Ancillary Premises Officers
- Overseeing garage lettings, voids, repairs, and arrears recovery
- Maximising income from garage and parking assets, including commercial opportunities
- Implementing and reviewing Traffic Management Orders on housing estates
- Driving service improvement, performance management, and continuous improvement
- Managing stakeholder relationships across housing, finance, repairs, enforcement, and residents
- Handling complex complaints, councillor/MP enquiries, and service issues
- Monitoring KPIs, budgets, and data to identify trends and reduce risk
- Supporting garage refurbishment projects and wider estate improvement work
- Working collaboratively with internal departments and external partners to resolve issues efficiently
About You
We are looking for a confident and proactive manager with strong experience in housing, estate services, parking, or garage management. You will bring:
- Experience managing a customer-facing team in a housing or local authority environment
- Strong knowledge of parking, garages, or estate management services
- Proven ability to manage performance, KPIs, and service standards
- Excellent communication skills, including writing formal responses and reports
- Strong numerical and analytical skills, including budget monitoring and income recovery
- Good working knowledge of Microsoft Office, housing systems, and reporting tools
- The ability to build strong relationships with residents, colleagues, contractors, and stakeholders
- A practical, solution-focused approach with the confidence to deal with complex issues
Additional Information
- Hybrid working: 3 days on site
- Occasional out-of-hours meetings and resident engagement may be required
- This role includes responsibility for service continuity, emergency response planning, and compliance with council policies
- A strong commitment to equality, customer service, and continuous improvement is essential
Ancillary Manager - Estates (Parking & Garages) employer: Red Personnel
Red Personnel is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable adults they serve. With a hybrid work model and competitive pay, employees benefit from flexible working arrangements and opportunities for professional growth within the Adult Social Care Finance team in London, making it a rewarding place to contribute to meaningful community impact.
