Aftercare Manager

Real Estate Development & Aftercare Manager (housing)

Rate: £27 per hour PAYE

Contract: 12 weeks initially (covering a permanent post)

Location: London

Working pattern: Mon – Fri office-based (essential)

Interview: To take place immediately with a view to an immediate start thereafter.

A forward-thinking, proactively London Local Authority is looking for an experienced Development Engagement & Aftercare Manager to join its ambitious regeneration programme.

This is a unique opportunity to make a real difference, helping residents settle into high-quality new homes while contributing to vibrant, thriving communities. In this role, you will be central to the delivery of residential developments, ensuring engagement and aftercare processes are handled with care, professionalism, and efficiency. If you are passionate about place-making, stakeholder engagement, and creating positive resident experiences, this role is ideal for you.

Key Responsibilities

• Lead communication, consultation, and stakeholder engagement across a range of residential‑led development schemes.
• Manage onboarding and aftercare services to provide a smooth and responsive experience for new residents.
• Act as a trusted point of contact for residents, developers, and internal teams, resolving issues efficiently and positively.
• Support data recording, reporting, and continuous service improvement.
• Work collaboratively within a dynamic team, attending the West London office up to five days per week when required.
• Have experience in London regeneration schemes, local authorities, or housing‑led development projects.
• Strong understanding of resident onboarding and aftercare processes.
• Excellent communication and relationship‑building skills, able to engage with diverse audiences.
• Proactive problem‑solver with strong organisational and reporting abilities.
• Committed to delivering outstanding service and ensuring a positive experience for residents.