Customer Service Advisor in Birmingham

Based at a self-storage facility in Short Heath, this permanent Customer Service Advisor post with Red Personnel pays £26,520 annually. Working five days from seven on a 9:30am to 6:00pm shift, including one weekend in three, the successful candidate becomes the primary point of contact for households, students and businesses seeking secure storage. Duties cover greeting visitors, handling enquiries, converting interest into sales and maintaining excellent standards of care. Confidence, clear communication and a friendly manner matter greatly. Full training is provided, with an immediate start available. Applicants should demonstrate strong interpersonal abilities and a genuine commitment to helping customers.

Customer Sales Advisor – Self Storage (Erdington, Birmingham) £26,520 per annum | 9:30am–6:00pm | 5 days out of 7 (1 in 3 weekends) Immediate start | Full training provided. Be the face of a busy, high-footfall self-storage site in Erdington. Join a well-established, 47,500 sq. ft. self-storage facility in Erdington, serving hundreds of local households, students, and businesses every month. Run by a small, friendly team of three, this site is the first point of contact for customers looking for secure, flexible storage solutions. We’re looking for a friendly, confident, and outgoing Customer Sales Advisor to welcome visitors, drive sales, and deliver excellent customer service from day one.

The role

• Be the main face of the site , greeting customers in person and handling inbound calls and emails.
• Advise on unit sizes, pricing, and availability, and convert enquiries into rentals.
• Conduct site tours , explain security features, and guide customers through the sign-up process.
• Process new rentals, promote add-ons (locks, insurance, packing materials), and maintain accurate records.
• Handle cash/card payments, issue receipts, and reconcile end-of-day takings.
• Support general site administration and work closely with the Site Manager and Regional Manager to hit site targets and KPIs.

What we’re looking for

You don’t need storage experience – full training is provided. You will ideally have:

• Experience in retail, hospitality, customer service, or sales (helpful but not essential).
• Good basic Maths and English (a short assessment will form part of the interview).
• Confidence speaking to customers face-to-face and on the phone.
• A friendly, outgoing, and approachable manner.
• Strong organisational skills and the ability to work well in a small, busy team.
• Reliability and flexibility to work one weekend in every three.

What’s in it for you?

• £26,520 per annum – fixed salary, paid monthly.
• Clear daytime hours : 9:30am–6:00pm, no late shifts.
• Full training and support – no storage experience required.
• Friendly, supportive small-team environment .
• Real opportunity to develop into senior or supervisory responsibilities over time.
• Easy commute: Erdington train station (B23 6UB) is the nearest station, with regular services into Birmingham.[southwesternrailway][trip]

Inclusive employer

We welcome applications from everyone, regardless of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. If you need any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support.

Interview process

• One face-to-face interview with the Site Manager and Regional Manager.
• Short, basic Maths and English assessment during the interview.
• References and right-to-work checks prior to start.

Ready to start quickly? If you’re a people-person who enjoys helping customers, hitting targets, and working in a busy front-of-house role, we want to hear from you.

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