Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents, helping them with various council services.
- Company: Join a dedicated team focused on enhancing community experiences and satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on your community while developing valuable customer service skills.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Flexible hours available to accommodate your school or college schedule.
The predicted salary is between 24000 - 36000 £ per year.
About the Role: We are seeking a proactive and customer-focused Resident Access Advisor to join our dedicated Resident Access team. As the first point of contact for residents, you will provide advice, assistance, and resolutions across a diverse range of council services, ensuring an excellent customer experience at every touchpoint. This is a multi-faceted role where you will interact with residents via telephone, face-to-face, email, and digital channels, offering timely support and guidance while promoting self-service and digital solutions. With a direct impact on our council\’s reputation and customer satisfaction, youll play a vital role in delivering exceptional service. Key Responsibilities: Provide first-point-of-contact advice and assistance on services such as Parking and Permits, Waste, Planning, Licensing, Council Tax, Benefits, Schools Admissions, Environmental Services, and more. Resolve customer enquiries efficiently, ensuring high satisfaction rates and adherence to council policies. Promote digital channels and assist residents with self-service tools. Process payments securely while adhering to GDPR and data protection regulations. Accurately maintain and update council databases to support efficient service delivery. Handle customer feedback and balance expectations with council policies, signposting or escalating issues when nece…
Resident Access Advisor employer: Red Personnel Careers
Contact Detail:
Red Personnel Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Access Advisor
✨Tip Number 1
Familiarize yourself with the various council services mentioned in the job description, such as Parking and Permits, Waste, and Council Tax. Understanding these services will help you engage confidently during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the diverse interactions you'll have with residents, whether over the phone or face-to-face.
✨Tip Number 3
Showcase your ability to promote digital solutions and self-service tools. Think of examples from your past experiences where you've successfully guided customers towards using digital channels, as this aligns with the role's responsibilities.
✨Tip Number 4
Research the council's reputation and recent initiatives. Being knowledgeable about their current projects and challenges will not only impress during your interview but also show your genuine interest in contributing positively to their team.
We think you need these skills to ace Resident Access Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Access Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since this role is customer-focused, emphasize any previous experience in customer service. Provide specific examples of how you've resolved inquiries or improved customer satisfaction in past roles.
Showcase Communication Skills: As a Resident Access Advisor, strong communication skills are essential. In your application, mention instances where you've effectively communicated with diverse groups, whether through face-to-face interactions, emails, or phone calls.
Demonstrate Digital Proficiency: The role involves promoting digital solutions and assisting residents with self-service tools. Highlight any experience you have with digital platforms or tools that enhance customer service, as well as your ability to adapt to new technologies.
How to prepare for a job interview at Red Personnel Careers
✨Show Your Customer Service Skills
As a Resident Access Advisor, you'll be the first point of contact for residents. Highlight your previous customer service experience and provide examples of how you've resolved issues or improved customer satisfaction in the past.
✨Familiarize Yourself with Council Services
Make sure to research the various council services mentioned in the job description, such as Parking and Permits, Waste, and Council Tax. Being knowledgeable about these areas will demonstrate your proactive approach and readiness to assist residents effectively.
✨Emphasize Your Communication Skills
Since this role involves interacting with residents through multiple channels, showcase your strong communication skills. Prepare to discuss how you adapt your communication style based on the medium and the needs of the resident.
✨Discuss Digital Solutions
The role promotes self-service and digital solutions. Be prepared to talk about your experience with digital tools and how you can help residents navigate these options. This shows that you're aligned with the council's goals of enhancing service delivery through technology.
