At a Glance
- Tasks: Investigate and process Penalty Charge Notices while ensuring compliance with parking legislation.
- Company: Join a leading London local authority with a focus on equality and inclusion.
- Benefits: Earn £22.24 to £28.42 per hour, enjoy remote work flexibility, and gain valuable experience.
- Other info: Opportunity for contract extension and professional growth in a supportive environment.
- Why this job: Make a real impact in parking services while working mostly from home.
- Qualifications: Experience in parking enforcement and strong knowledge of traffic legislation required.
The predicted salary is between 22.24 - 22.24 £ per hour.
Parking Services Officer
Location
Mostly remote, with occasional attendance required in West London
Contract
Temporary, with potential for extension
Hours
Full-time, Monday to Friday
Pay rate
£22.24 per hour PAYE / £28.42 per hour Umbrella
About the Role
A leading London local authority is seeking an experienced
Parking Services Officer to join its busy Parking Services team.
This is an excellent opportunity for a candidate with strong knowledge of Penalty Charge Notice processing, parking legislation and customer correspondence. The role will be mostly remote , although occasional attendance at the council’s offices, meetings or tribunal hearings may be required depending on service needs.
You will be responsible for investigating and responding to PCN-related correspondence, including challenges, representations and appeals.
You will ensure decisions are accurate, fair and compliant with the Traffic Management Act 2004, associated legislation and relevant policies and procedures.
The role will also involve authorising parking bay suspensions, issuing temporary parking waivers and supporting basic financial administration across the Parking Service.
Key Responsibilities
- Investigate and process correspondence relating to Penalty Charge Notices at all stages of the enforcement process.
- Assess challenges and formal representations in line with the Traffic Management Act 2004, associated legislation, council policies and procedures.
- Determine whether challenges and representations should be accepted or rejected.
- Ensure all PCN recovery and enforcement processes are completed accurately and within statutory deadlines.
- Liaise with London Tribunals and determine which cases should be contested at adjudication.
- Prepare comprehensive case files and attend tribunal hearings where required.
- Authorise parking bay suspensions and temporary parking waivers.
- Liaise with residents, contractors, enforcement agents, internal departments and other relevant stakeholders.
- Assist with PCN, Pay and Display and Resident Visitor Permit reconciliations and refunds.
- Maintain accurate records and ensure all casework is processed with due diligence.
About You
The successful candidate will have
- Previous experience working in parking services, parking enforcement, PCN processing or a similar local authority environment.
- Thorough knowledge of the Traffic Management Act 2004 and associated parking and traffic legislation.
- Experience handling PCN challenges, representations, appeals or tribunal cases.
- Strong written and verbal communication skills.
- Excellent attention to detail and the ability to work accurately within statutory timescales.
- Strong investigation, problem-solving and critical-thinking skills.
- The ability to interpret legislation, policies and procedures when making decisions.
- Experience using Microsoft Office packages, particularly Excel, as well as databases and other relevant systems.
- A professional and customer-focused approach when dealing with residents, stakeholders and enforcement agents.
- The ability to work independently in a remote environment while contributing effectively to a wider team.
- Excellent organisation skills and the ability to manage a varied caseload effectively.
Working Arrangements This role is predominantly remote , offering flexibility for candidates who are able to work effectively from home.
Occasional attendance may be required at the council’s offices in West London, internal meetings, service-related events or London Tribunals hearings.
Candidates must be able to attend in person when reasonably required by the service.
Why Apply?
- Competitive rate of £22.24 per hour PAYE or £28.42 per hour Umbrella.
- Mostly remote working arrangement.
- Opportunity to work within a London local authority.
- Gain valuable experience in a specialist Parking Services environment.
- Work in a role offering variety, responsibility and the opportunity to contribute to service improvement.
- Potential for contract extension, subject to performance and service requirements.
- Professional and supportive working environment.
Equality and Inclusion The employer is committed to promoting equality, diversity and inclusion and welcomes applications from all sections of the community.
Applications are welcomed from candidates regardless of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status, social background or any other protected characteristic.
Flexible working arrangements may be considered where operationally possible.
How to Apply
If you have experience in PCN processing, parking enforcement or local authority Parking Services, apply today to be considered for this opportunity.
Please submit your up-to-date CV outlining your relevant experience, knowledge of parking legislation and availability.
Parking Services Officer in London employer: Red Personnel Careers
Join a leading student accommodation provider in London as a Multi Trade Operative, where you will be part of a dynamic facilities team dedicated to maintaining high-quality living environments for students. Enjoy competitive pay, a supportive work culture that values safety and excellence, and opportunities for professional growth within a thriving sector. This role not only offers the chance to enhance your skills across various trades but also allows you to make a meaningful impact on the lives of students in your community.
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We think this is how you could land Parking Services Officer in London
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We think you need these skills to ace Parking Services Officer in London
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