Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic client relationships and ensure project excellence in medical communications.
- Company: Join Red Nucleus, a global leader in Medical Communications with a collaborative culture.
- Benefits: Home-based role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in the life sciences industry while building long-term client partnerships.
- Qualifications: 8-10+ years in medical communications and strong leadership skills required.
- Other info: Diversity and inclusion are core values at Red Nucleus.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Red Nucleus is hiring a Client Engagement Director to join our global Medical Communications team! This is a home-based position out of Canada, the US, or the UK. The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual revenue. This role serves as the primary client lead and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts.
The Client Engagement Director acts as a trusted advisor to clients and internal teams, translating business and scientific objectives into clear strategic direction ensuring projects are executed to the highest standards of quality, compliance and efficiency. This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams. Operating with a high degree of autonomy, the Client Engagement Director balances hands‑on leadership with strategic oversight, proactively identifies risks and opportunities, and guides teams toward successful outcomes. This individual thrives in a fast‑paced, collaborative environment and is recognized by clients and colleagues as a confident leader, sound decision‑maker, and steward of long‑term client partnerships.
Responsibilities
- Serve as the primary point of contact for clients, building trusted, long‑term relationships with senior stakeholders.
- Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
- Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
- Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
- Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
- Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
- Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
- Own financial health of assigned accounts, including forecasting, margin management, Earned Rate performance, and timely reconciliations and close‑outs.
- Lead scoping and SOW development including Charge Orders, managing execution through client systems.
- Ensure projects are delivered on scope, on time, on budget, and to quality standards.
- Manage and develop Manager‑ and Coordinator‑level staff through coaching, feedback, and career development.
- Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
- Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.
Education and Experience
- Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
- 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
Knowledge, Skills & Abilities
- Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
- Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
- Advanced financial acumen including forecasting, SOW development, and profitability management.
- Exceptional written, verbal, and presentation skills with executive‑level client presence.
- Strong organizational and prioritization skills in a fast‑paced environment.
- Proven problem‑solving, negotiation, and conflict resolution skills.
- Ability to collaborate effectively with cross‑functional teams.
- Demonstrated people leadership, coaching, and performance management capabilities.
- High attention to detail with commitment to quality and compliance.
- Proficiency with Microsoft Office and project management systems.
- Ability to quickly learn and apply new tools and technologies.
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
Client Engagement Director (Medical Communications) employer: Red Nucleus
Contact Detail:
Red Nucleus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Director (Medical Communications)
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical communications field and let them know you're on the hunt for a Client Engagement Director role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their clients, projects, and recent news. This will help you tailor your responses and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! You need to convey your experience and how it aligns with the role. Focus on your leadership skills and how you've driven client satisfaction and growth in previous positions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Engagement Director (Medical Communications)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Director role. Highlight your experience in medical communications and client relationship management, showing us how you can lead strategic client relationships effectively.
Showcase Your Leadership Skills: We want to see your leadership style! Use examples from your past roles where you've successfully guided teams or managed client accounts. This will help us understand how you balance hands-on leadership with strategic oversight.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that convey your skills and experiences without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Red Nucleus
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Red Nucleus and their clients. Familiarise yourself with their brands, therapeutic areas, and recent projects. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Client Engagement Director, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past where you've successfully led teams or projects, especially in fast-paced environments. Highlight your ability to balance strategic oversight with hands-on leadership.
✨Prepare for Financial Discussions
Given the financial responsibilities of the role, brush up on your financial acumen. Be ready to discuss forecasting, margin management, and how you've previously ensured the financial health of accounts. This will reassure them of your capability to manage their $2M - $4M accounts effectively.
✨Practice Your Communication Skills
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex medical communications. Consider doing mock interviews with a friend to refine your presentation skills and ensure you come across as a confident leader.