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- Tasks: Support our IT team by maintaining systems and providing technical assistance.
- Company: Join Red Mosquito Ltd, a passionate IT support specialist based in Glasgow.
- Benefits: Enjoy flexible working, online learning, birthdays off, and cash bonus schemes.
- Why this job: Gain hands-on experience in a dynamic environment with opportunities for career growth.
- Qualifications: A good understanding of IT technologies and strong communication skills are essential.
- Other info: This is a full-time, permanent role with a competitive salary and annual pay progression.
The predicted salary is between 24000 - 36000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Location: Glasgow. G33 4EN
Salary: Circa £TBA + Benefits
Contract: Full time, Permanent
Benefits:
- Flexible Working
- Online learning
- Competitive salary with annual pay progression
- Birthdays off
- Free parking
- Cash bonus schemes
We are Red Mosquito Ltd; we are recruiting and we want you!
Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow. We are in the business of providing top quality IT services driven by our passion for technology. Our team of experienced engineers operates throughout the UK doing the technical stuff so that our customers' IT systems run efficiently and seamlessly.
Our Service Desk team delivers technical support and consultancy to a wide range of SMEs, assisting with infrastructure, hardware and software issues. We deliver high quality support via phone, remote access and on-site.
We offer great opportunities for training & development, leading to career progression, with a chance to gain experience across a varied and challenging IT estate. As Trainee Engineer, you will report directly to the Service Delivery Manager.
As our Trainee IT Technician, you will be responsible for:
- Daily maintenance and monitoring of key systems.
- Imaging and preconfiguring desktops and laptops.
- Completing internal auditing, processing new equipment and repairs.
You will actively support our service desk team with the following:
- Providing technical support across a broad range of customers and ICT technologies.
- Maintaining a consistent high degree of customer service for all IT support incidents and projects.
- Accurately update/maintain our ticketing system, documentation and Service Level Agreements.
What we need from you:
- Good understanding of IT technologies with ability to learn software configurations.
- Ability to learn to troubleshoot, diagnose and remedy hardware and software problems.
- Flexibility and willingness to work out of hours as required.
- The ability to be a strong team player looking to thrive in a fast-paced environment.
- Strong communication skills with customers and team members.
- First class telephone manner, excellent written and spoken English.
If you feel you have the skills and experience to be successful in this role then apply today!
No Agencies Please
Trainee IT Support Engineer employer: Red Mosquito Limited
Contact Detail:
Red Mosquito Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to use ticketing systems and remote access tools can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've diagnosed and resolved IT issues in the past, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Showcase your communication skills. Since you'll be interacting with customers and team members, practice explaining technical concepts in simple terms to highlight your ability to convey information clearly.
✨Tip Number 4
Research Red Mosquito Ltd and their services. Understanding their business model and the types of clients they serve will help you tailor your responses during the interview and show your genuine interest in the role.
We think you need these skills to ace Trainee IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trainee IT Support Engineer position. Tailor your application to highlight how your skills and experiences align with what Red Mosquito Ltd is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, education, and any previous experience in IT support or related fields. Use bullet points for clarity and focus on achievements that demonstrate your technical abilities and customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Red Mosquito Ltd that attract you, and explain how your background makes you a suitable candidate for the Trainee IT Support Engineer position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Red Mosquito Limited
✨Show Your Passion for Technology
As a Trainee IT Support Engineer, it's crucial to demonstrate your enthusiasm for technology. Be prepared to discuss your favourite tech trends or projects you've worked on, as this will show your genuine interest in the field.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and diagnosing hardware and software issues. Brush up on common IT problems and their solutions, as well as any relevant technologies mentioned in the job description.
✨Highlight Your Communication Skills
Since the role involves providing support to customers, emphasise your strong communication skills. Share examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Teamwork
Being a team player is essential in this role. Prepare to discuss experiences where you've successfully collaborated with others, especially in fast-paced environments, to solve problems or complete projects.
