At a Glance
- Tasks: Deliver exceptional customer service and maintain high cleanliness standards.
- Company: Join the fun team at The Cock Inn, part of Red Mist Leisure.
- Benefits: Competitive salary, gratuities, free meals, and referral bonuses.
- Other info: Opportunities for training, development, and social events.
- Why this job: Be part of a vibrant team and create memorable dining experiences.
- Qualifications: Customer-focused, reliable, and enjoy working with people.
The predicted salary is between 9.9 - 12.1 £ per hour.
At Red Mist Leisure, we want to deliver the best for our customers and continually exceed their expectations. We strive to be market leaders, and achieving this is dependent on the quality of our products, services, and our team. We recognise that customers have a choice where they spend their dining income, but by offering consistently great dining experiences, we will thereby retain and expand our customer base through the strength of our reputation.
We are looking for Waiting & Bar staff to be part of our front of house team at The Cock Inn in Headley, near Epsom. This role requires someone who is personable, fun, and dedicated to achieving impeccable standards in all aspects of the operation. You will support the Management team, ensuring high standards of customer service are delivered always and assist in effectively running the pub, achieving all operational and commercial targets.
Your role:
- Deliver and maintain excellent customer service
- Ensure exceptional standards of cleanliness are maintained
- Work together to follow all procedures throughout the establishment and ensure all regulations are met
- Be knowledgeable and become an expert about our products, promotions, and competitions
What we are looking for:
- Totally customer focused. We always strive to please and exceed our customer’s expectations.
- Honest, dedicated, and hard working
- A fun person with a good sense of humour who enjoys work and interaction with customers and other staff members
- A reliable, flexible, and adaptable approach to working
- An enthusiastic, engaging, and friendly personality who takes real pride in achieving exceptional customer service results
- Enjoy working as part of a team
- Previous experience in a customer-facing role is desirable
Our support to you:
- Support, training, and development to improve your competency and skills in the role and to aid towards progression opportunities in the future
- Competitive salary
- Excellent gratuities
- £500 when you refer a friend or family member to any pub at Red Mist
- Regular social events and familiarisation trips
- Free meals on duty
- Regular in-house staff competitions
Waiting Staff employer: Red Mist OAPA The Cock Inn
At Red Mist Leisure, we pride ourselves on creating a vibrant and supportive work environment where our Waiting Staff can thrive. Located at The Cock Inn in Headley, near Epsom, we offer competitive salaries, excellent gratuities, and numerous opportunities for personal and professional growth, including training and development programmes. Our team enjoys regular social events, free meals on duty, and the chance to participate in fun staff competitions, making it an exciting place to work for those who are passionate about delivering exceptional customer service.
Contact Details:
Red Mist OAPA The Cock Inn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Mist OAPA The Cock Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Mist OAPA The Cock Inn
Don't be shy about reaching out to Red Mist OAPA The Cock Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Mist OAPA The Cock Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Mist OAPA The Cock Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
