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- Tasks: Deliver exceptional customer service and maintain high cleanliness standards.
- Company: Join the vibrant team at Red Mist Leisure, known for great dining experiences.
- Benefits: Competitive salary, excellent gratuities, free meals, and fun social events.
- Other info: Enjoy training, development opportunities, and regular staff competitions.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Customer-focused attitude and previous experience in a customer-facing role is a plus.
The predicted salary is between 10 - 12 £ per hour.
Working with us at Red Mist Leisure, we want to deliver the best for our customers and continually exceed their expectations. We strive to be market leaders, and achieving this is dependent on the quality of our products, services, and our team. We recognise that customers have a choice where they spend their dining income, but by offering consistently great dining experiences, we will thereby retain and expand our customer base through the strength of our reputation and become first choice in our customer’s eyes.
We are looking for Waiting & Bar staff to be part of our front of house team at The Cock Inn in Headley, near Epsom. This role requires someone who is personable, fun, and dedicated to achieving impeccable standards in all aspects of the operation. You will support the Management team, ensuring high standards of customer service are delivered always and assist in effectively running the pub, achieving all operational and commercial targets.
Your role:
- Deliver and maintain excellent customer service
- Ensure exceptional standards of cleanliness are maintained
- Follow all procedures throughout the establishment and ensure all regulations are met
- Become an expert about products, promotions, and competitions
What we are looking for:
- Totally customer focused – always striving to please and exceed expectations
- Honest, dedicated, and hard working
- A fun person with a good sense of humour who enjoys work and interaction with customers and other staff members
- A reliable, flexible, and adaptable approach to working
- An enthusiastic, engaging, and friendly personality who takes pride in achieving exceptional customer service results
- Enjoys working as part of a team
- Previous experience in a customer facing role is desirable
Our support to you:
- Support, training, and development to improve competency and skills, aiding progression opportunities
- Competitive salary
- Excellent gratuities
- £500 when you refer a friend or family member to any pub at Red Mist
- Regular social events and familiarisation trips
- Free meals on duty
- Regular in-house staff competitions
Compensation: To be discussed
Waiting Staff employer: Red Mist OAPA The Cock Inn
Contact Detail:
Red Mist OAPA The Cock Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Cock Inn for a drink or a bite to eat. Familiarising yourself with the atmosphere and the menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your fun side shine through. Red Mist Leisure is all about creating great experiences, so don’t be afraid to show that you’re personable and engaging.
✨Tip Number 3
Be prepared to discuss customer service scenarios. Think of examples from your past where you’ve gone above and beyond for customers. This will demonstrate your dedication to delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Red Mist family and ready to dive into the exciting world of hospitality.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your fun and engaging personality shine through! We want to see the real you, so don’t be afraid to show us why you’d be a great fit for our team at The Cock Inn.
Highlight Customer Service Experience: Make sure to emphasise any previous experience you have in customer-facing roles. We’re all about delivering exceptional service, so share specific examples of how you've gone above and beyond for customers in the past.
Be Honest and Dedicated: We value honesty and dedication, so be upfront about your work ethic and commitment to achieving high standards. Let us know how you plan to contribute to our mission of exceeding customer expectations!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Red Mist OAPA The Cock Inn
✨Know Your Stuff
Before the interview, make sure you know the menu and any promotions at The Cock Inn. Being able to discuss the products confidently shows that you're genuinely interested and ready to engage with customers.
✨Show Your Personality
Red Mist Leisure is looking for someone fun and personable. During the interview, let your personality shine through! Share a light-hearted story or experience that showcases your sense of humour and ability to connect with others.
✨Demonstrate Customer Focus
Prepare examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to exceptional service and show that you understand the importance of customer satisfaction.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.