At a Glance
- Tasks: Train and develop store teams while ensuring top-notch operational standards.
- Company: Join a leading brand in the quick service restaurant industry.
- Benefits: Enjoy a competitive salary, company laptop, mobile phone, and travel support.
- Other info: Dynamic role with opportunities for career growth and travel.
- Why this job: Make a real impact by coaching future leaders and enhancing customer experiences.
- Qualifications: Experience in QSR or retail operations with strong training and coaching skills.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Specialist & Excellence Coach is responsible for developing store teams, maintaining operational excellence, and ensuring compliance with Domino’s brand standards across all locations. This field-based role combines hands-on training with operational coaching and evaluation to improve performance, develop future leaders, and deliver outstanding customer experiences. Regular travel between company-operated stores is required.
Key Responsibilities
- Training & Development
- Deliver comprehensive induction programmes for new team members and managers.
- Conduct classroom-based and practical, on-the-job training sessions.
- Ensure team members are competent in operational procedures, food preparation, customer service, food safety, and health & safety requirements.
- Assess individual performance and provide structured coaching, mentoring, and feedback.
- Support Store Managers with performance improvement plans and targeted development initiatives.
- Identify training gaps and design programmes to address operational weaknesses.
- Maintain accurate training records, certifications, and development plans.
- Take ownership of management and team member sign-offs, ensuring timely completion.
- Ensure all mandatory Domino’s learning programmes and compliance training are completed across stores.
- Support career progression by identifying and developing future leaders through succession planning and mentorship.
- Operations Excellence & Store Evaluations
- Conduct regular Operational Standards Assessment (OSAs) and provide timely written and verbal feedback following each visit.
- Evaluate stores against Domino’s operational standards and coach teams to improve performance.
- Identify operational gaps and implement corrective action plans.
- Support stores in achieving and maintaining the highest operational standards, aiming for Elite Performance and successful official evaluations.
- Monitor compliance with operational procedures, cleanliness standards, food safety requirements, and customer service expectations.
- Lead by example as an ambassador for Domino’s standards and best practices.
- Share best practices across the business to improve consistency and performance.
- Coaching & Business Support
- Build strong working relationships with Store Managers, Area Managers, Regional Managers, and Head Office teams.
- Conduct regular operational meetings with store leadership teams to review performance and identify opportunities for improvement.
- Provide immediate coaching and support following evaluation visits where required.
- Support stores during peak trading periods or when operational performance issues arise.
- Assist with new store openings and operational transitions.
- Support the rollout of new products, systems, promotions, and operational procedures.
- Provide constructive recommendations and contribute to special projects that enhance business performance.
- Manage workload effectively to meet the evolving needs of the business while maintaining high standards.
Skills & Experience
- Essential
- Previous experience in a Quick Service Restaurant (QSR) or retail operations environment, preferably within Domino’s or a similar brand.
- Strong knowledge of operational standards, food safety, health & safety, and customer service excellence.
- Demonstrated experience in training, coaching, and developing teams.
- Excellent verbal and written communication skills.
- Strong organisational, planning, and time management abilities.
- Ability to work independently while managing multiple priorities across different locations.
- Excellent problem-solving and decision-making skills.
- Results-driven with a proactive, hands-on approach.
- High attention to detail with a commitment to maintaining exceptional operational standards.
- Confident using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook and willing to present and lead workshops using such tools.
- Full UK driving licence and willingness to travel regularly between stores.
- Desirable
- Previous experience coordinating multi-site training programmes.
- Experience supporting new store openings.
- Knowledge of Domino’s operational systems, policies, and procedures.
- Experience conducting operational audits or evaluations.
Key Competencies
- Coaching and mentoring
- Leadership development
- Operational excellence
- Performance management
- Communication and relationship building
- Organisation and planning
- Problem solving and analytical thinking
- Adaptability and resilience
- Process-driven mindset
- Commitment to continuous improvement
Benefits
- Competitive salary
- Company laptop
- Company mobile phone
- Business travel support (where applicable)
Operations Specialist & Excellence Coach in London employer: Red Miracle Group
At Domino's, we pride ourselves on being an exceptional employer that fosters a culture of growth and excellence. As an Operations Specialist & Excellence Coach, you will not only have the opportunity to develop future leaders but also enjoy a supportive work environment that values training and continuous improvement. With competitive salaries, comprehensive benefits, and the chance to make a real impact across multiple locations, joining our team means being part of a dynamic organisation dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist & Excellence Coach in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Miracle Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Miracle Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Specialist & Excellence Coach in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Miracle Group:Your cover letter is your chance to shine! Tell us why you want to work at Red Miracle Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Miracle Group!
How to prepare for a job interview at Red Miracle Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
