Senior Sales Consultant / Sales Consultant

Job Title: Senior Sales Consultant /Sales Consultant

Location: London office and travel as required

Hours of work: 35 hours per week

Who Are We?

Red Loft is a housing development and regeneration consultancy based in London. We work with Registered Providers, Local Authorities and Developers throughout London and the South East. Our work includes managing development projects from concept through to completion, as well as a diverse range of development consultancy advice and services, including feasibility reports, financial viability assessments, land finding and agency, development strategies and procedures, development mentoring and training, Homes England and GLA compliance, and Shared Ownership sales, marketing and letting services.

Our Ethos:

We believe in the power of working together. In building quality. So we create meaningful, long-lasting partnerships to revolutionise the way that housing is delivered across the UK.

The Red Loft Vision & Mission:

Our Vision:

Great places need brilliant advice.

We aim to be the number one delivery experts to the sector, enabling our clients to create successful communities and transform lives.

Our Mission:

Delivering brilliant projects takes real experience, vision and collaboration.

By using our deep understanding of the sector, our end-to-end range of services will help you confidently navigate the complex and dynamic development and sales process.

We take great pride in the quality and impact of our people and services. As practitioners we understand the parameters you deliver within. Our diverse team of experts will help you face these challenges saving you time and money, delivering excellent outcomes.

The Red Loft Way:

Committed: We are dedicated to, and passionate about using our knowledge and expertise to create sustainable places and warm and safe homes where people want to live.

Principled: We are fair and we stay on the right path for our clients, and for us.

Caring: We demonstrate how we care for each other, and our clients and customers through:

a) Investing time in relationships

b) Being supportive and empathetic

c) Providing a positive environment

d) Being passionate about making a difference

Respectful: We listen to and understand the values and priorities of our clients and their customers.

Approachable: Our door is always open. We value everyone\’s opinion and work as a family – so keep on asking questions.

Genuine: Trust and integrity are central to our work. We have no hidden agenda. We are authentic in our strong social values.

This role of Senior Sales Consultant/Sales Consultant sits within our Sales and Marketing Directorate.

We have a highly successful sales and lettings team delivering the sale of high-quality new build homes for market sale and shared ownership sales, and a growing programme of London Living Rent lettings.

In addition to new build sales, the team offers a range of additional services and consultancy, including Sales and Marketing feasibility reports, resales and staircasing, training, policies and procedures, scheme reviews, team health checks and After-care.

We are currently delivering sales, marketing and lettings agency and consultancy services across over 30 different sites for multiple clients. We are currently on a pipeline of c600 homes across London and the South East.

Job Description

The core duties of the role will involve:

Customer facing

• Provide a customer focused service both on and off site. This will require working outside of core office hours and at alternative locations in line with customer demand. This includes regular Saturday working and regular evening viewings.
• Provide advice in respect of current market values, scheme mix and affordability
• Produce up to date price lists in line with current marketing valuations
• Work with panel mortgage advisors and solicitors to ensure best customer journey
• Maximise affordability in line with Homes England / GLA Capital Funding guide and any scheme-specific S106 requirement
• Represent both Red Loft and the client in delivering professional customer focused services
• Offer incentives in line with client approval to achieve sales and lettings completions
• Facilitate and manage online payment of reservation fees
• Manage re-views / post exchange appointments in line with customer expectations
• Attend and manage site visits such as mortgage valuation inspections
• Provide Home Demonstrations in advance of sales completions
• Attend sales completions for key handover, meeting reading etc
• Encourage customer participation in online reviews, customer testimonials and case studies

Compliance and administrative

• Effectively manage Red Loft client sales including the management of show homes, viewings, open days and completion processes across London and the Home Counties
• Ensure that Sales CRM and any other trackers and records are kept up to date and accurate
• Manage the nominations, allocations, sale completions and void processes effectively to ensure that properties are sold or let within client targets whilst meeting the requirements of the relevant planning and funding obligations
• Work with marketing teams to ensure properties are promoted within the context of current affordability and eligibility criteria to meet housing needs
• Provide timely weekly reports to clients on individual scheme progress, client feedback and marketing activities
• Maintain high level of site knowledge, local market and competitor analysis
• When required, attend site meetings and ensure all relevant documentation to successfully sell developments is collated and saved in the correct on-line folders
• Work with the progression and marketing team to ensure they are up to date with development progress, handover dates, values and reservations
• Take ownership of assigned development including managing the customer relationship
• Work collaboratively with clients in respect of scheme delivery by providing market intelligence in relation to current values, opportunities and incentives
• Ensure all legal contract documentation is accurate, available and relevant to be able to issue sales contracts
• Carry out regular void inspection checks throughout the sales period
• Contribute to End of Scheme summary reports issued to clients post last sale
• Undertake any other responsibilities relevant to this post, as directed by your line manager
• Manage keys and sundries for void units

General

• Taking responsibility for your own safety, you will follow correct procedures to ensure a safe and healthy working environment for yourself and others
• Embrace equality and diversity in the workplace and adhere to all other relevant policies and procedures
• At all times follow the financial regulations and GDPR and AML policies and procedures at Red Loft
• The role will include regular evening and weekend work

This list of tasks and responsibilities is not exhaustive, the postholder may undertake other duties as required.

Benefits

• Competitive salary
• Min 25 days annual leave plus 8 days public/bank holidays
• Workplace pension scheme
• Learning and development support
• Flexible / agile working arrangements
• Regular social events / Christmas party / 'Get together lunch'
• Season ticket loan
• Cycle to work scheme
• Annual charity quiz night
• Perkbox membership (https://www.perkbox.com/uk)
• Salary sacrifice electric car scheme

We have an excellent track record in supporting staff to grow into the role, enabling candidates to take on enhanced responsibility and we provide mentoring to support candidates through professional development.