Pega Business Analyst in Telford

Company Description

RED KITE is an IT consultancy headquartered in the UK with a global delivery presence in India. We specialise in low code BPM platforms and enterprise grade digital transformation and advanced process automation. We enable organisations to solve complex business challenges offering scalable solution design, and deep expertise in platforms such as Pega and other leading low code technologies. With strong domain capabilities across the Public Sector, Banking and Financial Services, and Insurance, we provide strategic, domain driven consulting that ensures our clients adopt the most appropriate and cost-effective BPM solutions.

Our brilliant team of certified low code technology expert practitioners bring extensive experience in Pega and other low code technology implementation, governance, and optimisation ensuring exceptional quality, long term scalability, and measurable business impact. At RED KITE, we blend technical mastery with strategic insight to deliver meaningful, sustainable transformation for organisations across the globe. We are a human first company, placing our people and clients at the centre of everything we do. We champion diversity, inclusivity, and equality, fostering an environment where innovation and collaboration thrive.

About the opportunity:

• Job Role: Pega Certified Business Analyst
• Job Type: Permanent
• Work location: United Kingdom, Hybrid working
• Experience: MUST have 5+ years as BA
• Notice Period: Strictly 2 weeks or less
• Salary: £45000 to £55000 a year
• Sponsorship: Not offered for this role

Your Role & Responsibilities:

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes;
• Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration;
• Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests;
• Facilitates scoping and business priority-setting for change initiatives of medium size and complexity;
• Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source;
• Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate;
• Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence;
• Manages requests for and the application of changes to requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.

Essential Criteria:

• Completion of Certified PEGA Business Architect (CPBA) certification;
• Experience eliciting and elaborating requirements;
• Experience managing a product backlog;
• Proven ability to produce data and process models using UML;
• Proven ability to co-create wireframes with end users and other stakeholders;
• Experience in managing stakeholders;
• Experience working as a Business Analyst in a Scaled Agile Framework (SAFe), Scrum Agile framework and Kanban Agile framework;
• Experience performing a proxy Product Owner role in the absence of Product Owner.

Desirable Criteria:

• Experience modelling using Business Process Model and Notation (BPMN);
• Experience working with stakeholders to produce and review training and system guidance;
• Experience working with JIRA and Confluence;
• Experience of participation in architectural decision making at various levels;
• Knowledge of Monitoring systems, primarily Dynatrace.

Employee Benefits:

Red Kite is a people-first organisation, and we do everything to support our employees. We have several employee benefits, and we continuously strive to introduce exciting benefits and employee value propositions.

• Private Medical Insurance – for us, your health and peace of mind matter, and we want you supported when you need it most.
• EV Salary Sacrifice Scheme - we believe in helping employees make sustainable, cost-effective choices that benefit both you and the planet.
• 22 days of Holiday, 3 days paid sick leave, 8 bank holidays – we believe rest, balance and time away from work are essential for long-term wellbeing and high performance.
• Remote work (UK Based) - flexibility empowers you to do your best work while maintaining a healthy work–life balance and reflects our trust in our employees.

Equal Opportunity Employer:

Red Kite is proud to be an equal opportunities employer and actively encourages applications from all suitably qualified individuals, regardless of background. We recognise that a diverse workforce brings valuable perspectives, skills and experiences, and we are committed to ensuring that every employee is treated with dignity, fairness and respect. As an inclusive employer, we strive to create an environment where all candidates, employees and partners feel heard, valued and supported. We are dedicated to promoting equality and preventing discrimination at every stage of employment, including recruitment, training, development and progression. Red Kite is committed to fostering a fair, equitable and supportive learning and working environment where everyone has the opportunity to reach their full potential and contribute meaningfully to the success of the organisation.

Reasonable Adjustments:

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know. Examples of adjustments may include (but are not limited to): Support with completing the application form, Adjustments to interview location, timing, or format. We encourage candidates to share any adjustments they may need, and we will work with you to ensure a fair and comfortable experience throughout the recruitment process.