At a Glance
- Tasks: Be the go-to person for owners, ensuring top-notch service and smooth property management.
- Company: Join a fresh, tech-driven holiday let management company in the stunning Cotswolds.
- Benefits: Competitive salary, company stock options, flexible working, and 33 days holiday.
- Other info: Exciting opportunities for growth and learning in a supportive team.
- Why this job: Make a real impact in a growing business while enjoying a dynamic work environment.
- Qualifications: Passion for service, strong communication skills, and a love for travel.
The predicted salary is between 30000 - 34000 £ per year.
Red Kite is a boutique holiday let management company operating in the beautiful rolling hills of the Cotswolds and surrounding areas. We saw an opportunity to bring a fresh, modern and technology driven service to holiday letting. Our aim is very simple:
- Deliver outstanding service to guests and owners
- Grow organically with quality (not quantity) homes
- Use technology and personality to set us apart from the competition
We have big plans to shake up the industry and expand our service to all inspiring homes and places throughout the UK.
Responsibilities
- Acting as the main point of contact for owners and consistently delivering excellent communication and service.
- Gathering and maintaining key operational details to support smooth day-to-day property management.
- Liaising between owners and internal teams such as Maintenance or Guest Experience to resolve issues quickly and clearly.
- Managing your portfolio to optimise performance including tracking key metrics, comparing data and making adjustments and recommendations as required.
- Guiding new owners through the onboarding process and coordinating key steps to get each home guest-ready.
- Creating online listings, writing engaging copy and working with photographers to best capture and promote the homes.
- Travelling to homes to meet with owners face to face across the Cotswolds and surrounding areas.
- Supporting longer-term projects to improve internal processes and enhance the overall owner experience.
Business Support
- Work 1 weekend per month which involves leading our Operations support - Guest Experience, Housekeeping & Maintenance.
Required
- A genuine passion for providing great service and going the extra mile.
- Outstanding communication skills, both verbal and written.
- Personable - you like meeting new people and building long lasting relationships.
- High attention to detail - precise in how you work and adept at spotting errors and inconsistencies.
- Self-starter - confident making decisions independently.
- Excellent time management skills - well organised, can prioritise quickly and effortlessly.
- Tech savvy - comfortable with latest apps/software and constant iteration/changes to processes.
- Able to work well under pressure, learn and adapt quickly to meet deadlines.
- Positive approach to life and work - we are a “can-do” team.
- Have a full UK driving licence.
- Must have own car for travelling between properties.
- Love travelling and the Airbnb industry.
- Good knowledge of the Cotswolds and surrounding areas.
- Able to identify areas for improvements and build solutions.
- Able to understand invoices, owner statements and transactions, with the ability to spot issues and explain calculations clearly.
- We are team-players, so it is essential you are happy to get involved in anything and everything when required (big or small).
- As a young and growing business, your responsibilities may change depending on business priorities and you must be comfortable with that.
We are building a business together and will look to you to take ownership and lead from within. This means excellent opportunities for you to learn, grow and excel as the business grows and expands.
Salary of £30,000 - £34,000 (dependant on experience).
Company stock options in the business.
45p per mile reimbursed for business related travel.
33 days holiday per year - bank holidays are not off as standard, though you can request these off. This is 25 days holiday + 8 days bank holidays in lieu.
Plus, an additional day off on your birthday (you should never have to work birthdays!).
The best tech to do your best work - Company phone, Apple MacBook Pro or top of the range Windows laptop + £500 budget to set up a great working from home environment.
Flexible working - hybrid but need to be based within 1.5 hours of Cheltenham for team meet-ups and property visits.
An entrepreneurial and creative environment where great ideas are actively encouraged.
Opportunity to join an early stage business where your impact is felt every single day and where you can grow with the company.
Account Manager in Cheltenham employer: Red Kite
Red Kite offers an exceptional work environment for part-time chefs, where you can enjoy flexible shifts and a supportive team atmosphere in a welcoming pub setting. With a strong emphasis on employee growth and development within the Mitchells & Butlers family, you'll have the chance to master your culinary skills while contributing to a menu that delights guests. Join us for a rewarding experience that values your contributions and fosters a culture of teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Kite. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Kite
Don't be shy about reaching out to Red Kite directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Kite and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Kite
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
