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For Companies At a Glance
- Tasks: Be the go-to person for owners, ensuring top-notch service and smooth property management.
- Company: Join a fresh, tech-driven holiday let management company in the stunning Cotswolds.
- Benefits: Competitive salary, company stock options, flexible working, and 33 days holiday.
- Other info: Exciting opportunities for growth and learning in a supportive team.
- Why this job: Make a real impact in a growing business while enjoying a dynamic work environment.
- Qualifications: Passion for service, strong communication skills, and a love for travel.
The predicted salary is between 30000 - 34000 £ per year.
Red Kite is a boutique holiday let management company operating in the beautiful rolling hills of the Cotswolds and surrounding areas. We saw an opportunity to bring a fresh, modern and technology driven service to holiday letting. Our aim is very simple:
- Deliver outstanding service to guests and owners
- Grow organically with quality (not quantity) homes
- Use technology and personality to set us apart from the competition
We have big plans to shake up the industry and expand our service to all inspiring homes and places throughout the UK.
Responsibilities
- Acting as the main point of contact for owners and consistently delivering excellent communication and service.
- Gathering and maintaining key operational details to support smooth day-to-day property management.
- Liaising between owners and internal teams such as Maintenance or Guest Experience to resolve issues quickly and clearly.
- Managing your portfolio to optimise performance including tracking key metrics, comparing data and making adjustments and recommendations as required.
- Guiding new owners through the onboarding process and coordinating key steps to get each home guest-ready.
- Creating online listings, writing engaging copy and working with photographers to best capture and promote the homes.
- Travelling to homes to meet with owners face to face across the Cotswolds and surrounding areas.
- Supporting longer-term projects to improve internal processes and enhance the overall owner experience.
Business Support
- Work 1 weekend per month which involves leading our Operations support - Guest Experience, Housekeeping & Maintenance.
Required
- A genuine passion for providing great service and going the extra mile.
- Outstanding communication skills, both verbal and written.
- Personable - you like meeting new people and building long lasting relationships.
- High attention to detail - precise in how you work and adept at spotting errors and inconsistencies.
- Self-starter - confident making decisions independently.
- Excellent time management skills - well organised, can prioritise quickly and effortlessly.
- Tech savvy - comfortable with latest apps/software and constant iteration/changes to processes.
- Able to work well under pressure, learn and adapt quickly to meet deadlines.
- Positive approach to life and work - we are a “can-do” team.
- Have a full UK driving licence.
- Must have own car for travelling between properties.
- Love travelling and the Airbnb industry.
- Good knowledge of the Cotswolds and surrounding areas.
- Able to identify areas for improvements and build solutions.
- Able to understand invoices, owner statements and transactions, with the ability to spot issues and explain calculations clearly.
- We are team-players, so it is essential you are happy to get involved in anything and everything when required (big or small).
- As a young and growing business, your responsibilities may change depending on business priorities and you must be comfortable with that.
We are building a business together and will look to you to take ownership and lead from within. This means excellent opportunities for you to learn, grow and excel as the business grows and expands.
Salary of £30,000 - £34,000 (dependant on experience).
Company stock options in the business.
45p per mile reimbursed for business related travel.
33 days holiday per year - bank holidays are not off as standard, though you can request these off. This is 25 days holiday + 8 days bank holidays in lieu.
Plus, an additional day off on your birthday (you should never have to work birthdays!).
The best tech to do your best work - Company phone, Apple MacBook Pro or top of the range Windows laptop + £500 budget to set up a great working from home environment.
Flexible working - hybrid but need to be based within 1.5 hours of Cheltenham for team meet-ups and property visits.
An entrepreneurial and creative environment where great ideas are actively encouraged.
Opportunity to join an early stage business where your impact is felt every single day and where you can grow with the company.
Account Manager in Cheltenham employer: Red Kite
Contact Detail:
Red Kite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research Red Kite's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare some killer questions for your interview. Think about what you want to know about the role and the company culture. This shows you're genuinely interested and ready to engage!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for providing great service shine through in your application. We want to see that you genuinely care about making a difference for our owners and guests.
Tailor Your Communication: Make sure your written communication is clear and engaging. Use the same friendly tone we have in our job description, and don’t forget to highlight your outstanding communication skills!
Highlight Your Tech Savviness: Since we’re all about using technology to enhance our services, mention any relevant apps or software you’re comfortable with. Show us how tech-savvy you are and how you can adapt to new tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Red Kite
✨Know Your Stuff
Before the interview, dive deep into Red Kite's mission and values. Understand their approach to holiday letting and how they use technology to enhance service. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As an Account Manager, communication is key. Prepare examples of how you've built relationships in previous roles. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will showcase your personable nature.
✨Be a Problem Solver
Think of specific instances where you've identified issues and implemented solutions. Red Kite values someone who can spot inconsistencies and improve processes, so come prepared with examples that highlight your attention to detail and proactive mindset.
✨Get Tech-Savvy
Familiarise yourself with the latest apps and software relevant to property management. Be ready to discuss how you've used technology in past roles to optimise performance or enhance customer experience, as this aligns perfectly with Red Kite's tech-driven approach.