At a Glance
- Tasks: Help customers manage recycling and waste, from ordering skips to hazardous waste collection.
- Company: Join a growing waste management company that values people and sustainability.
- Benefits: Competitive salary, 28 days leave, birthday off, pension, and ongoing training.
- Other info: Flexible remote work options and opportunities for career growth.
- Why this job: Be the face of the business, build relationships, and make a real impact.
- Qualifications: Excellent communication skills and attention to detail; experience in waste industry is a plus.
The predicted salary is between 25000 - 32000 € per year.
About Red Kite Recycling
We are a small but growing waste management services company. We help companies that have multiple waste streams across multiple sites to recycle their waste. We coordinate with local companies to provide appropriate recycling and waste management services, leverage technology to ensure compliance, provide valuable information and supporting documentation to our clients.
We are small and perfectly formed yet we think and act big and we have an exciting opportunity for an administrator to join the team.
What You’ll be Doing
- You’ll be talking to our wide range of customers, helping them to manage their recycling and waste. This could be as simple as ordering a skip to organising the collection of hazardous waste.
- A cheerful and warm manner with excellent written and verbal communication are your stock in trade - your focus is meeting clients' needs.
- As the face of the business, you will build strong relationships with customers and suppliers and support the wider team with business development initiatives.
The Role
- You will report to the Customer Services Manager and work within the administration team. Your manager will help you with day-to-day training.
- Receive client orders and effectively manage them through the system to our suppliers providing excellent customer service via email and telephone.
- Collaborating with the wider team to resolve customer queries in a timely manner.
- Maintain electronic records for the services being provided on the Red Kite Recycling portal.
- Support business growth plans, preparing quotes, qualifying sales leads and maintaining the Customer Relationship Management tool (Zoho CRM).
- To support in the management of the businesses as might be required.
The Person
This is a full-time position, 37.5 hours per week, ideally suited to someone with some experience of the waste industry although not essential as you will receive lots of training and support. You will need excellent written and verbal communication skills, be methodical with good attention to detail. There will be the opportunity to work remotely part of the week when fully up and running. As a small company there is scope to take this role in a number of different directions.
Benefits
- Competitive salary 37.5 hours per week
- 28 days annual leave (including Bank Holidays)
- Day off for your birthday
- Company pension
- Ongoing training and development support
- Career development and future opportunities
We are a thriving and growing business; opportunities will arise in the future to move your career prospects forward with us.
Our Values
We set ourselves high standards of conduct which means we take pride in our work. We believe that businesses are people, and we love people; serving them as we serve each other with joy and to the best of our ability. We value what others bring to our lives and work. When things go wrong, we strive to be graceful and use it as a learning opportunity. This doesn’t mean we are soft - just nice, honest, straight-forward people to do business with.
Customer Service Administrator in Oxford employer: Red Kite Recycling
Red Kite Recycling is an excellent employer that fosters a supportive and collaborative work culture, where every team member is valued and encouraged to grow. With competitive salaries, generous annual leave, and ongoing training opportunities, employees can thrive in their roles while contributing to meaningful waste management solutions. Located in a dynamic sector, this small but ambitious company offers the chance to make a real impact while enjoying a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Red Kite Recycling. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the business, it's crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re keen on the role.
We think you need these skills to ace Customer Service Administrator in Oxford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit cheerful and warm in your tone. Remember, we’re looking for someone who can connect with our customers just as much as they can manage their needs.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Administrator. Highlight any relevant experience or skills that match what we’re looking for, especially your written and verbal communication skills. This will show us that you understand the job and are genuinely interested in joining our team.
Be Methodical and Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. A well-organised application reflects your methodical approach, which is exactly what we need in managing client orders and maintaining records.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important information about the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Red Kite Recycling
✨Know the Company Inside Out
Before your interview, take some time to research Red Kite Recycling. Understand their services, values, and how they operate in the waste management industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Prepare examples of how you've successfully communicated with customers in the past, whether through email or phone. Practise articulating your thoughts clearly and warmly, as this reflects the cheerful manner they value.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved customer queries or managed orders efficiently. Be ready to discuss these experiences during the interview, highlighting your methodical approach and attention to detail. This will reassure them that you can handle the challenges of the role.
✨Express Your Willingness to Learn
Since the company offers training and support, emphasise your eagerness to learn and grow within the role. Share any relevant experiences where you've adapted quickly to new information or processes, showing that you're ready to embrace the opportunities for development they provide.
