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For Companies At a Glance
- Tasks: Support and maintain IT systems across schools, ensuring smooth operation of tech services.
- Company: Join a collaborative Trust dedicated to enhancing education through technology.
- Benefits: Generous pension, flexible working options, and professional development opportunities.
- Why this job: Make a real difference in education while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support or a keen interest in developing your skills.
- Other info: Be part of a community-focused team that values respect and diversity.
The predicted salary is between 28000 - 42000 £ per year.
Overview
We are seeking an IT Technician to join our dedicated IT Services Team, supporting schools across the Trust to deliver high-quality, reliable and secure technology services that enhance teaching, learning and administration. As part of our collaborative central IT team, you\’ll play a key role in maintaining and developing the Trust\’s IT infrastructure, ensuring our network, hardware and software operate smoothly across multiple school sites. You\’ll install, configure and support a range of devices including PCs, laptops and iPads, manage user accounts and software licences, and respond efficiently to support requests via the IT Helpdesk. You\’ll also be involved in the rollout of new systems, software and devices, including testing and training, while ensuring data protection, information security and health and safety standards are always upheld. This is a varied and hands-on role that offers the opportunity to work closely with staff and students, contribute to exciting Trust-wide projects, and help shape the future of our IT provision.
Responsibilities
- Support IT networks, hardware and software within a multi-site or educational environment (or keen to develop in this area)
- Install, configure and support devices including PCs, laptops and iPads
- Manage user accounts and software licences
- Respond to support requests via the IT Helpdesk
- Be involved in the rollout of new systems, software and devices, including testing and training
- Ensure data protection, information security and health and safety standards are upheld
- Collaborate with staff and students and contribute to Trust-wide projects
What we’re looking for
- Experience in supporting IT networks, hardware and software within a multi-site or educational environment (or keen to develop in this area)
- Confident in providing hands-on technical support and excellent customer service to staff and students
- Able to work independently and flexibly, prioritising workloads effectively
- A strong communicator and problem-solver with a proactive approach
Benefits
- Generous pension scheme: Employer contribution rate of 19%, plus a wide range of benefits and discounts. Full details HERE
- Flexible working options: We support work-life balance and are open to exploring suitable arrangements
- Supportive environment: We prioritise respect, equality, diversity, and well-being
- Community culture: Collaboration and generosity are at the heart of our team
- Professional development: We invest in your growth at every stage of your career
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IT Technician employer: Red Kite Learning Trust
Contact Detail:
Red Kite Learning Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in educational environments. They might know about openings or can put in a good word for you.
✨Tip Number 2
Get hands-on experience wherever you can. Volunteer to help with IT support at local schools or community centres. This not only boosts your CV but also shows your commitment to enhancing tech services in education.
✨Tip Number 3
When you get an interview, be ready to showcase your problem-solving skills. Prepare examples of how you've tackled tech issues in the past, especially in multi-site settings. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT networks, hardware, and software, especially in educational settings. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting technology in schools and how you can contribute to our Trust-wide projects. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for proactive problem-solvers who can think on their feet, so share those moments when you turned a challenge into a success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Red Kite Learning Trust
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT networks, hardware, and software, especially in an educational context. Be ready to discuss specific technologies you've worked with, like PCs, laptops, and iPads, and how you've supported them in previous roles.
✨Show Off Your Customer Service Skills
As an IT Technician, you'll be interacting with staff and students regularly. Prepare examples of how you've provided excellent customer service in the past, particularly when resolving technical issues. This will demonstrate your ability to communicate effectively and solve problems under pressure.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd roll out new software. Practise these types of questions so you can showcase your hands-on skills and proactive approach.
✨Understand Data Protection and Security
Since you'll be dealing with sensitive information, it's crucial to understand data protection and information security standards. Brush up on relevant regulations and be prepared to discuss how you would uphold these standards in your role.
