Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help tenants with repair requests, rent payments, and customer service inquiries.
- Company: Red Kite, a tenant-led, not-for-profit housing association.
- Benefits: 12-month fixed term contract with opportunities for personal growth.
- Other info: Fast-paced environment with potential for future leadership roles.
- Why this job: Make a real difference in people's lives while building strong relationships.
- Qualifications: Enthusiasm for helping others; experience in customer service is a plus.
The predicted salary is between 24000 - 28000 £ per year.
At Red Kite, we've set ourselves some challenging and ambitious objectives, because our tenants deserve it. As a tenant-led, not-for-profit, charitable housing association with more than 6,600 homes all within 15 miles of High Wycombe, in the south of Buckinghamshire, we have a diverse customer base, so we need a team of great people who can create and maintain fantastic relationships.
We're looking for an enthusiastic Relationship Advisor to join our team and help our tenants by managing their repair requests and reports of antisocial behaviour, taking rent payments, and much more. Whether it's on the phone, email, face to face, or via social media, we need positive team players who know how to make the customer journey a great one.
About you
Do you like to be busy and have pride in helping others? If so, this could be the perfect opportunity to join our fantastic team. We need staff who are going to stand up and be counted. Who will champion the role and use initiative to make a difference for our tenants. It can be a fast-paced and demanding environment at times, so the ability to work well under pressure is also important. No matter what, you'll be working in partnership to achieve great results. After all, we're looking to build a team of future leaders here who work together, not individually. So, if you're the type of person who normally volunteers to help out or likes to take the lead on problem solving, we're waiting for your application.
A background in housing would be great - contact centres, even better, but this is not essential. What's more important to us is that you can evidence how you're polite, professional, flexible and always looking for better ways of doing things.
Relationship Advisor (Customer Service Agent) 12-month fixed term contract employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Advisor (Customer Service Agent) 12-month fixed term contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Red Kite. Understand their mission and values, and think about how you can contribute to their goals. This will show them you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! As a Relationship Advisor, you'll be dealing with tenants all day. Role-play common scenarios with a friend or family member to get comfortable with handling different situations. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've successfully resolved issues or improved processes. Be ready to share these stories during your interview to demonstrate your initiative and ability to make a difference.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your interest in joining our fantastic team at Red Kite.
We think you need these skills to ace Relationship Advisor (Customer Service Agent) 12-month fixed term contract
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making our tenants' lives better.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in housing or customer service. We love seeing how your skills can translate into this role, so don’t be shy about showcasing your problem-solving abilities!
Be Professional Yet Personable: While we appreciate a professional tone, don’t forget to let your personality come through. We’re looking for team players who can connect with our tenants, so a friendly and approachable style will go a long way in your application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Before the interview, make sure you understand Red Kite's mission and values. Familiarise yourself with their services and the challenges they face. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in making a difference for their tenants.
✨Showcase Your People Skills
As a Relationship Advisor, you'll be dealing with a diverse customer base. Prepare examples of how you've successfully managed relationships in the past, whether through phone calls, emails, or face-to-face interactions. Highlight your ability to stay calm under pressure and resolve conflicts effectively.
✨Be a Problem Solver
Red Kite is looking for someone who can take the initiative and champion the role. Think of specific instances where you've identified a problem and taken steps to solve it. This could be anything from improving a process to helping a colleague. Be ready to share these examples during your interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about team dynamics, the types of challenges the team faces, or how success is measured in the role. It’s a great way to engage with your interviewers!