At a Glance
- Tasks: Help maintain our knowledge library and support teams in organising their materials.
- Company: Join a dedicated Communications & Brand Pod making a real difference.
- Benefits: Flexible 20-hour work week with opportunities for skill development.
- Other info: Ideal for proactive learners eager to thrive in a fast-paced environment.
- Why this job: Make an impact while building valuable skills in knowledge and data management.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
Key Responsibilities
- Help keep our staff knowledge library, Knowledge Sphere, accurate, current, and easy to navigate.
- Manage version control and maintain audit trails for all documents, using Microsoft tools—particularly SharePoint and Word—to organise and structure content effectively.
- Work closely with teams across the organisation to support them in reviewing and maintaining their materials, ensuring clarity, consistency, and accessibility.
- Identify potential process gaps, raise them with the Knowledge Specialist, and contribute to ensuring the reliability of data and reports.
- Provide flexible support to colleagues as needed.
Our Essentials
To succeed, you’ll bring strong administrative experience, outstanding attention to detail, and excellent written and verbal communication skills. You’ll have a methodical, organised approach to your work, along with the ability to adapt quickly in a fast-changing environment. We’re looking for someone who is proactive, reliable, and eager to learn—someone who takes pride in producing high-quality work and supporting others to do the same.
Added Extras
It’s an advantage if you have experience in knowledge or data management, familiarity with SharePoint or other document management systems, or a background in housing or customer service. A genuine passion for continuous improvement and learning will help you thrive here.
This role offers a great opportunity to develop your expertise in knowledge, data, and communications, working 20 hours per week within our small, dedicated Communications & Brand Pod. You’ll be helping frontline colleagues deliver great outcomes for our residents—making a real difference while building valuable skills.
Knowledge Support (20 hours per week) in High Wycombe employer: Red Kite Community Housing
As a Knowledge Support team member, you will thrive in a supportive and collaborative work culture that values continuous improvement and professional growth. With flexible working hours and the opportunity to make a tangible impact on our residents' lives, this role not only enhances your skills in knowledge and data management but also fosters a sense of purpose and community within our dedicated Communications & Brand Pod.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Support (20 hours per week) in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Knowledge Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge management skills. Be ready to discuss how you would keep the Knowledge Sphere accurate and accessible, and share examples of your attention to detail in past roles.
✨Tip Number 3
Show off your adaptability! In the interview, highlight times when you've successfully navigated fast-changing environments. This will demonstrate that you're the proactive and reliable candidate we're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference for our residents.
We think you need these skills to ace Knowledge Support (20 hours per week) in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to keeping our Knowledge Sphere accurate and accessible!
Show Off Your Attention to Detail:Since this role requires strong administrative skills and a keen eye for detail, be sure to showcase examples of your meticulous work in your application. We love seeing candidates who take pride in producing high-quality outputs!
Communicate Clearly:Your written communication skills are key! Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, clarity is crucial in maintaining our knowledge library.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we’re looking for!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Tools
Familiarise yourself with Microsoft SharePoint and Word before the interview. Being able to discuss how you've used these tools in past roles will show your practical experience and readiness for the Knowledge Support position.
✨Showcase Your Attention to Detail
Prepare examples that highlight your strong attention to detail. Whether it’s a project where you improved document accuracy or a time you caught an error, be ready to share how this skill has positively impacted your work.
✨Demonstrate Proactivity
Think of instances where you identified process gaps or took the initiative to improve a system. Discussing these experiences will illustrate your proactive nature and eagerness to contribute to the team.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent written and verbal communication skills are essential for this role, consider doing mock interviews to refine your delivery and ensure you convey your ideas effectively.
