Red Kite Community Housing is seeking an Interim Contact Centre Manager (6 months) to lead a multi-channel team, empower senior advisors, and drive service improvements. You will oversee CRM, unified communications, and a self-serve by default approach while sustaining high customer satisfaction across channels.
The role requires strong people management, prioritisation, and a focus on continuous improvement within a value-for-money framework.
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Interim Contact Centre Manager — CRM & CX Enablement employer: Red Kite Community Housing
Red Kite Community Housing is an exceptional employer that prioritises employee development and a supportive work culture. With a strong commitment to data protection and compliance, you will have the opportunity to lead impactful initiatives while enjoying a collaborative environment that fosters growth and innovation. Located in a vibrant community, we offer competitive benefits and a chance to make a meaningful difference in people's lives.
Contact Details:
Red Kite Community Housing Recruitment Team
