At a Glance
- Tasks: Deliver repairs and manage projects to enhance customer homes and services.
- Company: Join Red Kite, a forward-thinking organisation focused on community and service excellence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a commitment to social housing.
The predicted salary is between 51856 - 51856 £ per year.
Job Reference: 905
Job Type: Contract
Salary: £51,856 per annum
Interview Date: TBC
Closing Date: Monday 14 September 2026
Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.
Red Kite's expectations
At Red Kite, we expect you to bring genuine enthusiasm for your work and a strong commitment to delivering excellent service for our tenants. You should approach each day with a positive mindset, engage confidently with customers and ensure they feel supported, respected and safe in their homes. Everything you do should reflect our focus on fairness, quality and continuous improvement, with customers placed at the centre of every decision and action you take. We also expect you to play an active role in shaping our organisational culture. This includes helping to embed our vision, mission and values into daily practice and working collaboratively with colleagues, senior managers, contractors and tenants to create services that are high quality, cost effective and innovative. By embracing new technology and encouraging customer involvement, you will help us deliver services that respond effectively to the needs of our communities.
Key responsibilities
- Deliver day-to-day repairs and minor project work that protect and improve customers’ homes
- Manage work to minimise financial, operational and health and safety risks
- Participate in routines during office hours and occasionally outside normal hours to support the responsive repairs service
- Ensure work is delivered fairly and equitably, maximising the value of assets
- Work closely with the Relationship Team and other stakeholders to develop and deliver excellent services
- Pursue excellence in all aspects of the repairs service and wider business
- Ensure tenants and leaseholders influence the design and delivery of services
- Support the delivery of Red Kite’s vision, mission and values
- Demonstrate an excellent approach to customer service
Project and contractor management
- Provide technical advice and support to colleagues, staff and stakeholders
- Manage allocated projects via mobile technology or manual allocation
- Oversee the quality of contractor work and ensure compliance with standards and good practice
- Reconcile final accounts, process valuations, pay invoices, manage disputes and issue certification
- Produce project updates and complete post-project reviews
- Support home and estate inspections and mutual exchanges
Emergency and out-of-hours support
- Participate in an office cover rota to provide technical cover and out-of-hours handover
- Take part in an on-call rota to provide evening and weekend support during emergencies, including occasional attendance at major incidents
Requirements
- Strong customer-focused mindset
- Ability to build effective working relationships with staff, managers, partners and customers
- Excellent verbal and written communication skills
- Confident, independent problem solver and decision maker
- High personal drive and commitment to Red Kite’s aims and social housing
- Flexible and open to change
- Good time management and prioritisation skills
- Team player with strong self-awareness
- Commitment to service improvement
- Ability to translate good practice into improved service delivery
- Full and valid driving licence
- Ability to supervise work in any delivery model used by Red Kite
Hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking. Please confirm you are able to work from our offices in High Wycombe, Buckinghamshire at least twice a week as per our hybrid working policy?
Technical Officer (9-month fixed term contract) in High Wycombe employer: Red Kite Community Housing
Red Kite Community Housing is an exceptional employer that prioritises employee development and fosters a collaborative work culture. Located in a vibrant community, we offer competitive benefits, opportunities for professional growth, and a commitment to making a meaningful impact in the housing sector, ensuring our team members feel valued and engaged in their work.
Contact Details:
Red Kite Community Housing Recruitment Team
