Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver repairs and manage projects to enhance tenants' homes and services.
- Company: Join Red Kite, a forward-thinking organisation dedicated to social housing.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in property management and strong customer service skills required.
- Other info: Be part of a dynamic team focused on innovation and community impact.
The predicted salary is between 36000 - 60000 £ per year.
At Red Kite, we expect you to bring genuine enthusiasm for your work and a strong commitment to delivering excellent service for our tenants. You should approach each day with a positive mindset, engage confidently with customers and ensure they feel supported, respected and safe in their homes. Everything you do should reflect our focus on fairness, quality and continuous improvement, with customers placed at the centre of every decision and action you take. We also expect you to play an active role in shaping our organisational culture. This includes helping to embed our vision, mission and values into daily practice and working collaboratively with colleagues, senior managers, contractors and tenants to create services that are high quality, cost effective and innovative. By embracing new technology and encouraging customer involvement, you will help us deliver services that respond effectively to the needs of our communities.
Key Responsibilities
- Operational Delivery
- Deliver day-to-day repairs and minor project work that protect and improve customers’ homes
- Manage work to minimise financial, operational and health and safety risks
- Participate in routines during office hours and occasionally outside normal hours to support the responsive repairs service
- Ensure work is delivered fairly and equitably, maximising the value of assets
- Work closely with the Relationship Team and other stakeholders to develop and deliver excellent services
- Pursue excellence in all aspects of the repairs service and wider business
- Ensure tenants and leaseholders influence the design and delivery of services
- Support the delivery of Red Kite’s vision, mission and values
- Demonstrate an excellent approach to customer service
- Provide technical advice and support to colleagues, staff and stakeholders
- Manage allocated projects via mobile technology or manual allocation
- Oversee the quality of contractor work and ensure compliance with standards and good practice
- Reconcile final accounts, process valuations, pay invoices, manage disputes and issue certification
- Produce project updates and complete post-project reviews
- Support home and estate inspections and mutual exchanges
- Participate in an office cover rota to provide technical cover and out-of-hours handover
- Take part in an on-call rota to provide evening and weekend support during emergencies, including occasional attendance at major incidents
Skills and Attributes
- Strong customer-focused mindset
- Ability to build effective working relationships with staff, managers, partners and customers
- Excellent verbal and written communication skills
- Confident, independent problem solver and decision maker
- High personal drive and commitment to Red Kite’s aims and social housing
- Flexible and open to change
- Good time management and prioritisation skills
- Team player with strong self-awareness
- Commitment to service improvement
- Ability to translate good practice into improved service delivery
- Full and valid driving licence
- Ability to supervise work in any delivery model used by Red Kite
Added Extras
- Experience working in a customer-focused organisation
- Experience in housing or a similar environment
- Experience in organisations that prioritise value for money and continuous improvement
- Familiarity with using technology to improve services
- Negotiation and dispute resolution skills
- Leadership style that reflects organisational values and behaviours
- Understanding of best practice in social housing
- Strong IT skills including Microsoft Word, Outlook, Excel and PowerPoint
Qualifications, Skills & Experience
- Experience managing both large and small property-related works
- Experience supervising contractors or in-house maintenance staff
- Experience delivering building projects in occupied domestic homes
- Strong technical knowledge of construction and construction-related health and safety
- Ability to manage budgets effectively and deliver value for money
- Relevant qualification such as BTech, HNC, CIOB, RICS, ONC or equivalent experience.
Technical Officer in High Wycombe employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer in High Wycombe
✨Tip Number 1
Get to know the company culture before your interview. Check out Red Kite's website and social media to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in their mission and values.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting tenants, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work at Red Kite. They might even give you a heads-up on what the hiring team values most!
✨Tip Number 4
When you apply, make sure to do it through our website. It shows you're serious about the position and gives you a better chance of being noticed. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Technical Officer in High Wycombe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your genuine enthusiasm for the role shine through. We want to see that you’re excited about delivering excellent service and making a difference in our tenants' lives.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your relevant experience and how it aligns with our mission at Red Kite.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and structure your thoughts logically so we can easily see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Technical Officer position.
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to construction and health and safety. Be ready to discuss specific projects you've managed or worked on, as well as any relevant qualifications you hold. This will show that you’re not just enthusiastic but also knowledgeable about the role.
✨Customer Service is Key
Since Red Kite places a strong emphasis on customer service, think of examples where you've gone above and beyond for customers. Prepare to share how you’ve engaged with tenants in the past and how you ensure they feel supported and respected in their homes.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be prepared to talk about how you work with colleagues, contractors, and stakeholders. Highlight experiences where you’ve successfully contributed to a team or helped shape an organisational culture that aligns with Red Kite’s values.
✨Embrace Change and Technology
Red Kite is looking for someone who can adapt to new technologies and improve services. Think of instances where you’ve embraced change or used technology to enhance your work. This will demonstrate your flexibility and commitment to continuous improvement.
