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- Tasks: Manage arrears cases and support customers in resolving debt.
- Company: Join a supportive team at Red Kite and Twenty11 homes.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, customer-focused setting.
- Why this job: Make a real difference in people's lives while leading a dedicated team.
- Qualifications: Experience in rent arrears management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role manages arrears cases to ensure effective, compliant case management while supporting customers across Red Kite and Twenty11 homes to resolve debt and sustain tenancies. It provides day‑to‑day team leadership in support of the Income Services Manager, including acting as the first point of contact, deputising when required, coaching staff, monitoring performance through data, and reviewing cases and audits to maintain consistent, high‑quality service.
Key Responsibilities
- Managing arrears cases to ensure effective, compliant case management while supporting customers to resolve debt and sustain tenancies.
- Provides day‑to‑day leadership for the Income Services Manager, acting as the first point of contact, deputising when required, coaching staff, monitoring performance through data, and reviewing cases and audits to maintain a high‑quality service.
Qualifications & Skills
- Strong knowledge of rent arrears management and income recovery.
- Excellent communication skills and the ability to prioritise workloads in a fast‑paced environment.
- A confident decision‑maker with strong organisational and problem‑solving skills.
- Commercial awareness and a customer‑focused approach.
- The ability to use data and systems effectively.
Senior Income Specialist in High Wycombe employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Income Specialist in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing arrears and supporting customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Income Specialist in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Income Specialist. Highlight your experience in managing arrears cases and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting customers and resolving debt. Share specific examples of how you've successfully managed similar situations in the past.
Show Off Your Data Skills: Since this role involves monitoring performance through data, make sure to mention any relevant experience you have with data analysis or case reviews. We love candidates who can use data effectively to drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears management and income recovery. Familiarise yourself with the latest practices and regulations in the field, as well as any specific policies that Red Kite and Twenty11 might have. This will show that you're not just interested in the role but also committed to providing high-quality service.
✨Showcase Your Leadership Skills
Since this role involves day-to-day team leadership, be prepared to discuss your previous experiences in coaching and managing teams. Think of specific examples where you've successfully led a team or improved performance through data monitoring. This will demonstrate your capability to step in as a deputy when needed.
✨Communicate Clearly
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will highlight your customer-focused approach and ability to resolve issues effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions that test your problem-solving skills. Prepare by thinking of past challenges you've encountered in arrears management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your decision-making abilities and commercial awareness.