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- Tasks: Help tenants with repair requests, rent payments, and customer service inquiries.
- Company: Red Kite, a tenant-led, not-for-profit housing association.
- Benefits: 12-month fixed term contract with opportunities for personal growth.
- Other info: Fast-paced environment with potential for future leadership roles.
- Why this job: Make a real difference in people's lives while building strong relationships.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
At Red Kite, we've set ourselves some challenging and ambitious objectives, because our tenants deserve it. As a tenant-led, not-for-profit, charitable housing association with more than 6,600 homes all within 15 miles of High Wycombe, in the south of Buckinghamshire, we have a diverse customer base, so we need a team of great people who can create and maintain fantastic relationships.
We're looking for an enthusiastic Relationship Advisor to join our team and help our tenants by managing their repair requests and reports of antisocial behaviour, taking rent payments, and much more. Whether it's on the phone, email, face to face, or via social media, we need positive team players who know how to make the customer journey a great one.
About you
Do you like to be busy and have pride in helping others? If so, this could be the perfect opportunity to join our fantastic team. We need staff who are going to stand up and be counted. Who will champion the role and use initiative to make a difference for our tenants. It can be a fast-paced and demanding environment at times, so the ability to work well under pressure is also important. No matter what, you'll be working in partnership to achieve great results. After all, we're looking to build a team of future leaders here who work together, not individually. So, if you're the type of person who normally volunteers to help out or likes to take the lead on problem solving, we're waiting for your application.
A background in housing would be great - contact centres, even better, but this is not essential. What's more important to us is that you can evidence how you're polite, professional, flexible and always looking for better ways of doing things.
Relationship Advisor (Customer Service Agent) 12-month fixed term contract in High Wycombe employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Advisor (Customer Service Agent) 12-month fixed term contract in High Wycombe
✨Tip Number 1
Get to know the company! Research Red Kite and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with tenants through various channels, make sure you can articulate your thoughts clearly and confidently. Role-play scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these stories during your interview to demonstrate your initiative.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. Make sure to highlight your enthusiasm for helping others and your ability to work under pressure in your application.
We think you need these skills to ace Relationship Advisor (Customer Service Agent) 12-month fixed term contract in High Wycombe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about the role and how you can make a difference for our tenants.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or housing. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Before the interview, make sure you understand Red Kite's mission and values. Familiarise yourself with their services and the challenges they face. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in making a difference for their tenants.
✨Showcase Your People Skills
As a Relationship Advisor, you'll be dealing with a diverse customer base. Prepare examples of how you've successfully managed relationships in the past, whether through phone calls, emails, or face-to-face interactions. Highlight your ability to stay calm under pressure and resolve conflicts effectively.
✨Be a Problem Solver
Red Kite is looking for someone who can take the initiative and think on their feet. Think of specific situations where you've identified a problem and taken steps to resolve it. This could be anything from improving a process to helping a colleague out. Show them you're proactive and ready to champion the role!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about team dynamics, how success is measured, or what challenges the team is currently facing. It’s a great way to engage and leave a lasting impression.