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- Tasks: Manage lettings from start to finish, ensuring a smooth experience for customers.
- Company: Join a dynamic team focused on exceptional customer service in the property sector.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them find their new home.
- Qualifications: Experience in lettings or property management, strong communication, and IT skills.
- Other info: Full driving licence required; apply early as positions may close quickly.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and creating positive experiences for people looking for a new home? We’re looking for a dedicated professional with experience in allocations, lettings, estate agency, or the wider property sector to join our team. In this role, you will use your strong communication, negotiation, and problem-solving skills to support customers, manage lettings efficiently, and help us maintain high standards across our homes. If you are organised, confident using IT systems, able to manage multiple priorities and hold a full driving licence with access to a car; this could be the perfect opportunity to take the next step in your career.
Key responsibilities:
- Owning and managing our lettings process from beginning to end, creating a seamless and smooth experience for customers and clients.
- Delivering the lettings service to a high standard by obtaining accurate property attributes and information for timely advertising, actioning shortlists, obtaining verifications, and completing pre-tenancy assessments accordingly.
- Advise and support our customers in resolving their queries and issues, ensuring their expectations are managed and proactive resolutions are identified, taking into account any vulnerabilities and reasonable adjustments.
- Working in a customer-service-focused environment with responsibility for delivering results, achieving deadlines, and managing multiple work streams.
- You should have a background in allocations and lettings, estate agency, commercial or property sectors with knowledge of lettings negotiation, property management, and maintenance.
- Strong IT skills are required, along with the ability to implement policy and procedures, and excellent written and verbal communication skills, particularly in negotiation and problem resolution.
- Ideally, you will hold housing or property management experience or an equivalent qualification and you must have a full driving licence and access to a car.
Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.
Lettings Specialist in High Wycombe employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Specialist in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the hunt for a Lettings Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings and customer service. Think about specific examples from your past experience that showcase your skills in negotiation and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and delivering top-notch service.
We think you need these skills to ace Lettings Specialist in High Wycombe
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the property sector! In your application, share specific examples of how you've created positive experiences for customers in the past. This will help us understand your dedication to delivering exceptional service.
Highlight Relevant Experience: Make sure to showcase your background in lettings, estate agency, or property management. We want to know about your skills in negotiation and problem-solving, so include any relevant achievements that demonstrate your expertise in these areas.
Be Organised and Clear: When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. This not only shows your communication skills but also reflects your ability to manage multiple priorities effectively.
Apply Early!: Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so make sure you apply through our website as soon as you can to secure your chance!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of the lettings process and property management. Familiarise yourself with common terms and practices in the industry, as well as any recent changes in regulations. This will show that you're not just passionate but also informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to create positive experiences for customers.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or negotiations.
✨Be Organised and Ready to Multi-task
During the interview, be prepared to discuss how you manage multiple priorities. Share strategies you use to stay organised, especially in a fast-paced environment. This will highlight your ability to handle the demands of the role effectively.