At a Glance
- Tasks: Lead and develop a high-performing income collection service focused on customer satisfaction.
- Company: Join a forward-thinking organisation dedicated to improving financial inclusion and tenant support.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities to work closely with senior management and partner organisations.
- Why this job: Make a real impact by leading innovative projects that enhance services for residents.
- Qualifications: Degree level education or equivalent experience, with strong leadership and customer service skills.
The predicted salary is between 45000 - 55000 £ per year.
You will lead and develop the income collection service, creating a high-performing, customer-focused team that delivers key objectives aligned to the Corporate Plan. Working closely with Senior Management, the Assistant Director-Finance and the Rent Compliance Group, you will oversee income performance, risk management, rent-setting compliance, assurance reporting, complaints, budgeting, forecasting and effective performance measures.
You will build strong internal and external relationships, working collaboratively with senior managers and partner organisations to improve services, generate efficiencies and support residents. As a subject matter expert in income management across all tenures, you will keep pace with legislation, best practice and emerging innovation, leading projects and service improvements that strengthen financial inclusion, ethical debt management and tenancy support.
Qualifications, Skills and Experience
We are looking for an experienced and confident manager, educated to degree level or with equivalent relevant experience, ideally with CIH Level 4 or above. You will combine strong legislative and service knowledge with excellent customer focus, sound judgement and the ability to work well under pressure. As a natural leader, you will balance support with performance challenge, motivate teams to deliver high-quality, tenant-led services, build confidence in others and work effectively with colleagues at all levels, including Senior Management and the Board. Solutions-focused and ambitious for improvement, you will challenge mediocrity, contribute ideas proactively and lead an efficient, high-performing team that adds real value for customers.
Income Services Manager in High Wycombe employer: Red Kite Community Housing
Red Kite Community Housing is an exceptional employer that prioritises employee development and fosters a collaborative work culture. Located in a vibrant community, we offer competitive benefits, opportunities for professional growth, and a commitment to making a meaningful impact in the housing sector, ensuring our team members feel valued and engaged in their work.
Contact Details:
Red Kite Community Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Manager in High Wycombe
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Income Services Manager at Red Kite Community Housing!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Red Kite Community Housing or be willing to refer you for that Income Services Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Red Kite Community Housing who’s on the lookout for their next Income Services Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Income Services Manager role at Red Kite Community Housing!
We think you need these skills to ace Income Services Manager in High Wycombe
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Red Kite Community Housing. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Red Kite Community Housing
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Red Kite Community Housing. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
