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- Tasks: Lead a dynamic team to manage empty homes and lettings efficiently.
- Company: Join Red Kite Community Housing, a leader in social housing.
- Benefits: Competitive pay, career growth, and a supportive work culture.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in social housing and strong people management skills required.
- Other info: Flexible working options and a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Apply for the Empty Homes & Lettings Team Leader role at Red Kite Community Housing.
Pay
This range is provided by Red Kite Community Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Provide effective line management to the Empty Homes & Lettings Team, fostering a high‑performing, motivated, and customer‑focused culture.
- Lead and oversee the end‑to‑end Empty Homes and Lettings service, ensuring processes are efficient, customer‑centred, and deliver timely re‑lets in line with organisational and regulatory standards.
- Monitor, analyse, and report on performance against key KPIs — including average re‑let times, customer satisfaction, and void/rent loss taking action to address underperformance and sustain continuous improvement.
- Work collaboratively with local authorities, partner agencies, contractors and internal teams to deliver effective choice‑based lettings, fair allocations, and compliance with agreed nomination and allocations policies.
- Promote and market available homes through a range of channels — including online portals, social media, direct lets, and targeted campaigns — to reduce void periods and improve outcomes for hard‑to‑let properties.
- Oversee garage lettings, ensuring agreements are managed efficiently, income is maximised, and void levels are minimised.
- Review, develop, and challenge operational procedures to ensure services are efficient, compliant with legislation, and responsive to customer needs.
- Lead regular one‑to‑ones, performance reviews, and team development activities, setting SMART objectives that align with corporate priorities and drive professional growth.
- Translate strategic objectives into operational delivery, embedding a “right first time” ethos, promoting learning from feedback and contributing to Red Kite’s Group ambition to be a landlord of choice.
Qualifications, Skills and Experience
- Proven experience in social housing, lettings, void property management, or related sectors.
- A strong understanding of tenancy law and housing regulations.
- A track record of achieving results in a customer service or service delivery environment.
- Experience in developing and implementing policies.
- Skills in performance management, coaching, and staff development.
- The ability to analyse data and produce actionable reports.
- A professional, approachable, and ambassadorial presence representing Red Kite and its subsidiaries.
Seniority Level Executive
Employment Type Full‑time
Job Function Management, Administrative, and General Business
Industry Housing and Community Development
Empty Homes & Lettings Team Leader in High Wycombe employer: Red Kite Community Housing
Contact Detail:
Red Kite Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Homes & Lettings Team Leader in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Red Kite Community Housing. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in social housing. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak about your experience, highlight specific examples where you've improved processes or customer satisfaction. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Empty Homes & Lettings Team Leader in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Empty Homes & Lettings Team Leader role. Highlight your relevant experience in social housing and lettings, and show us how your skills align with our needs.
Showcase Your Leadership Skills: We want to see your strong leadership and coaching abilities shine through. Share examples of how you've motivated teams and driven performance in previous roles to demonstrate your fit for this position.
Be Data-Driven: Since monitoring and analysing performance is key, include any experience you have with KPIs and data analysis. Show us how you've used data to improve services or outcomes in your past roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Red Kite Community Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, tenancy law, and the specific responsibilities of the Empty Homes & Lettings Team Leader role. Familiarise yourself with Red Kite Community Housing's values and recent initiatives to show that you're genuinely interested in the organisation.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to motivate others and foster a customer-focused culture, as this is crucial for the role.
✨Be Data Savvy
Since the role involves monitoring KPIs and analysing performance, be ready to discuss how you've used data to drive improvements in previous positions. Bring along any relevant reports or metrics that demonstrate your analytical skills.
✨Engage with Stakeholders
Think about how you've collaborated with local authorities, contractors, or other agencies in the past. Be prepared to share specific examples of how you’ve built effective partnerships and navigated challenges in stakeholder management.