Assistant Director of Property Operations in Aylesbury

As the Assistant Director of Property Operations, you will lead a dynamic team responsible for delivering responsive repairs, void management, disrepair resolution and home safety services that positively impact our customers' lives. This role requires someone passionate about delivering excellent day-to-day property maintenance services, with a strong technical background, exceptional leadership skills and a focus on continuous improvement. You will work at pace in a challenging environment, ensuring that our operational property services are aligned with our corporate objectives, regulatory requirements and customer needs.

Key Responsibilities

• Provide strategic and operational leadership across responsive repairs, void turnaround, legal disrepair management and damp, mould and condensation services.
• Lead delivery of responsive repairs and maintenance, setting clear KPIs for first-time fix, appointment adherence and customer satisfaction, ensuring underperformance is addressed swiftly.
• Lead delivery of the planned and cyclical works programmes, ensuring investment is targeted, timely and delivers value for money.
• Drive efficient void turnaround and re-letting standards, minimising void loss while maintaining quality and compliance.
• Oversee the disrepair caseload, working closely with the Legal Disrepair Surveyor to reduce exposure, improve response times and address root causes.
• Ensure full compliance with Awaab's Law, embedding robust processes for identifying, reporting and remediating damp, mould and condensation within statutory timescales.
• Responsible for acting as the risk owner for the service area, ensuring the effective identification, assessment, and management of operational risks, and maintaining oversight of day-to-day organisation activities.
• Responsible for the effective financial management of the service area, including budget planning, monitoring and forecasting income and expenditure, ensuring value for money, and maintaining robust financial controls to deliver core objectives within budget in line with Red Kites policies and objectives.
• Responsible for ensuring robust governance within the service area, including compliance with regulatory requirements and internal policies, supporting effective decision-making, maintaining appropriate controls and assurance processes, and upholding transparency and accountability in line with the expectations of the social housing sector.
• Responsible for leading and developing people within the service area, including setting clear expectations, addressing conduct concerns supporting performance and development, fostering an inclusive and engaging culture, and ensuring colleagues are equipped and motivated to deliver high-quality services aligned to Red Kites values and behaviours.
• Hold accountability for landlord statutory compliance across Fire, Gas, Asbestos, Legionella, Electrical and Lift safety.
• Ensure robust assurance frameworks, clear audit trails, proactive risk mitigation and effective escalation to Exec and Board.
• Maintain 100% compliance with all statutory testing and certification requirements.
• Embed a tenant-led approach by co-designing services with residents and using feedback, complaints and satisfaction data to improve service accessibility, responsiveness and outcomes, particularly for vulnerable residents.
• Develop mechanisms to measure the impact of repairs services and address service delivery trends identified through complaints and customer insight.
• Drive service delivery through robust data, insight and performance analytics, including dashboards that support operational control, forward forecasting and informed decision-making.
• Champion digital transformation within repairs and compliance services, ensuring systems and processes support efficient scheduling, diagnostics and value for money.
• Lead continuous improvement initiatives across all operational areas, embedding a culture of ownership and accountability.
• Manage significant revenue budgets for repairs, voids and compliance, optimising delivery models to balance cost, quality, performance and customer satisfaction.
• Manage significant capital budgets, ensuring effective financial control, forecasting and reporting.
• Ensure effective contract management for repairs and maintenance contractors, holding partners to account.