Are you passionate about delivering exceptional customer service and creating positive experiences for people looking for a new home? We’re looking for a dedicated professional with experience in allocations, lettings, estate agency, or the wider property sector to join our team. In this role, you’ll use your strong communication, negotiation, and problem‑solving skills to support customers, manage lettings efficiently, and help us maintain high standards across our homes. If you're organised, confident using IT systems, able to manage multiple priorities and hold a full driving licence with access to a car; this could be the perfect opportunity to take the next step in your career.
Key responsibilities
Owning and managing our lettings process from beginning to end, creating a seamless and smooth experience for customers and clients. Delivering the lettings service to a high standard by obtaining accurate property attributes and information for timely advertising, actioning shortlists, obtaining verifications, and completing pre‑tenancy assessments accordingly. Advise and support our customers in resolving their queries and issues, ensuring their expectations are managed and proactive resolutions are identified, taking into account any vulnerabilities and reasonable adjustments.
Working in a customer‑service‑focused environment with responsibility for delivering results, achieving deadlines, and managing multiple work streams. You should have a background in allocations and lettings, estate agency, commercial or property sectors with knowledge of lettings negotiation, property management, and maintenance. Strong IT skills are required, along with the ability to implement policy and procedures, and excellent written and verbal communication skills, particularly in negotiation and problem resolution. Ideally, you will hold housing or property management experience or an equivalent qualification and you must have a full driving licence and access to a car.
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Lettings Specialist in High Wycombe employer: Red Kite Community Housing Limited
Red Kite Community Housing Limited is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture. With a strong focus on professional development, employees are encouraged to grow their skills in the dynamic field of social housing finance, while enjoying the benefits of a supportive team environment and the opportunity to make a meaningful impact in the community.
Contact Details:
Red Kite Community Housing Limited Recruitment Team
