At a Glance
- Tasks: Lead delivery of tech services and manage third-party support for a multi-site organisation.
- Company: Established client with a strong reputation in technology operations.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Office-based role with occasional travel; great opportunity for professional development.
- Why this job: Make a real impact by improving IT service delivery and customer satisfaction.
- Qualifications: Experience in IT service management and strong communication skills required.
My large well established Client is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement.
Key Responsibilities
- Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction.
- Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews.
- Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance.
- Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution.
- Drive post-incident reviews, root-cause analysis and continuous improvement.
- Own and improve IT service management processes, governance and operational standards.
- Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends.
- Support the operational readiness and transition of new technology services.
Skills & Experience
Essential:
- Experience managing an IT service desk and/or desktop support function.
- Strong experience managing outsourced or third-party technology providers.
- Proven major incident management experience.
- Good understanding of hardware and software asset management.
- Experience developing and improving IT service processes.
- Excellent communication and stakeholder management skills.
- Highly organised, resilient and able to manage competing priorities.
Desirable:
- ITIL Foundation or higher.
- Experience in a multi-site or international environment.
- Microsoft 365, Intune and/or Autopilot experience.
Working Arrangements
This is an office-based role, with regular attendance at the principal office and occasional travel to other sites as required.
If you match the criteria need to fulfil this requirement, are happy to be on site in London and surrounding areas, inside IR35, please send an up to date CV for an immediate response and more information on a fantastic opportunity with a great Client.
IT Delivery Manager - Technology Operations in West End employer: Red King Resourcing
Join our dynamic design practice in Cardiff, where we foster a collaborative and innovative work culture that values creativity and technical excellence. As an ARB Architect, you will have the opportunity to lead exciting projects while benefiting from ongoing professional development and a supportive team environment. Our commitment to employee growth, coupled with the vibrant cultural scene of Cardiff, makes us an exceptional employer for those seeking meaningful and rewarding careers in architecture.
StudySmarter Expert Advice🤫
We think this is how you could land IT Delivery Manager - Technology Operations in West End
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Red King Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Red King Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Red King Resourcing!
✨Direct Apply to Red King Resourcing
Let's not forget to apply directly through the Red King Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Delivery Manager - Technology Operations in West End
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Red King Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Red King Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Red King Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
