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- Tasks: Provide 1st and 2nd line IT support to users via phone, email, and in-person.
- Company: Join a well-established client with a dynamic IT support team.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Why this job: Make a real difference by solving IT issues and helping users thrive.
- Qualifications: IT qualification or equivalent experience, with strong knowledge of MS Office 365 and networking.
- Other info: Stay updated on the latest tech trends while collaborating with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.
Responsibilities:
- Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
- Install, configure, and maintain hardware and software applications.
- Assist with the setup and maintenance of user accounts and permissions.
- Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
- Conduct regular system updates and patches to ensure optimal performance and security.
- Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
- Document support activities, solutions, and processes in the ticketing system.
- Collaborate with other IT team members to ensure seamless support and knowledge sharing.
- Stay updated on the latest industry trends and technologies to continuously improve support services.
Requirements:
- A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a 1st/2nd line IT support role.
- Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer-focused attitude with a commitment to delivering high-quality support.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.
Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
1st / 2nd Line IT Support Engineer in West End employer: Red King Resourcing
Contact Detail:
Red King Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in West End
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to MS Office 365, IP networking, and Windows OS. Practise explaining your troubleshooting process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Microsoft environment, especially with MS Office 365 and Windows operating systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant qualifications!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their troubleshooting prowess, so share those success stories that show off your ability to resolve problems effectively.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and avoid jargon unless it’s relevant to the role. We’re looking for someone who can communicate technical information clearly to end-users!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Red King Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365, IP networking, and Windows operating systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your potential employer that you're not just familiar with the tools, but that you can effectively troubleshoot and support them.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practise explaining common IT issues in simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication is key to providing excellent customer service!
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging IT problems you've faced and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle pressure, which are crucial for this role.
✨Be Ready to Discuss Teamwork
Collaboration is important in IT support. Think of times when you've worked with others to resolve issues or improve processes. Be prepared to share these experiences during your interview, as it shows that you can work well within a team and contribute to a positive work environment.
