At a Glance
- Tasks: Lead Salesforce CRM transformations and ensure smooth transition into business as usual.
- Company: Dynamic organisation focused on innovative Salesforce solutions.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: On-site role in Central London with flexible working days.
- Why this job: Make a real impact by driving complex projects and collaborating with senior stakeholders.
- Qualifications: Experience in Salesforce delivery and strong programme management skills required.
We are seeking an experienced Project / Programme Manager with a strong track record of delivering complex Salesforce CRM transformations. The programme is already in delivery, with multiple Salesforce releases underway. The successful candidate will take ownership of the remaining delivery phases, bringing structure, strong governance and clear leadership to ensure successful implementation and transition into business as usual (BAU).
This is a hands-on leadership role requiring someone who can quickly assess programme health, address delivery challenges, manage senior stakeholders and confidently challenge external suppliers to maintain momentum and achieve business outcomes.
Key Responsibilities
- Lead the programme through its remaining Salesforce releases and transition into BAU.
- Establish and maintain robust programme governance, including plans, milestones, budgets, risks, issues, dependencies and reporting.
- Assess current programme health, identify delivery challenges and implement credible recovery plans where required.
- Manage and influence senior stakeholders across business, technology and operational teams.
- Oversee external systems integrators and suppliers, challenging performance, managing commercial commitments and ensuring delivery quality.
- Coordinate release management, system integrations, testing, UAT and defect resolution.
- Ensure business readiness, user adoption and effective operational handover.
- Identify and address systemic delivery issues, improving governance, accountability and team effectiveness.
Essential Experience & Skills
- Salesforce delivery: Significant experience leading complex, multi-phase Salesforce CRM implementations, ideally within Higher Education or similarly complex organisations.
- Programme management: Strong experience managing programme plans, budgets, milestones, risks, dependencies and executive reporting.
- Programme recovery: Proven ability to assess delivery challenges, establish an honest baseline, develop recovery plans and restore stakeholder confidence.
- Stakeholder management: Excellent influencing and communication skills, with the confidence to engage senior executives and navigate competing priorities.
- Supplier management: Experience managing major systems integrators and third-party suppliers, challenging performance and maintaining commercial oversight.
- Business readiness: Strong understanding of release management, integrations, UAT, defect resolution, change adoption and transition into BAU.
This role is on site 2/3 days a week in Central London, it is inside IR35.
If you are happy with these terms, please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
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