At a Glance
- Tasks: Ensure passengers receive correct invoices and tickets, assist clients with queries.
- Company: Luxury travel company dedicated to providing a respected career.
- Benefits: Enjoyable work environment with opportunities for growth in luxury travel.
- Other info: Full-time role, Monday to Friday, 9am-6pm.
- Why this job: Join a passionate team and make a difference in luxury travel experiences.
- Qualifications: Customer service experience required; travel experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis. This is a Mon-Fri role working 9am-6pm. Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.
Your responsibilities will include:
- Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
- Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
- Assisting clients with their voyager personalisers.
- Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
- Using your experience to assist the Sales Team in all aspects of their work.
- Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
- Assist with any questions our clients may have pre- or post-cruise.
You will need to:
- Have customer service experience, travel customer service experience is an advantage.
- Have your own car and full driving license.
- Have great interpersonal skills, a good telephone manner, be well educated and from a good background.
Please send your CV to the relevant email address to find out more.
Customer Service Consultant in Reading employer: Red King Resourcing
Join a prestigious luxury travel company that values dedication and genuine care for its clients, offering a fulfilling career in an exciting industry. With a supportive work culture and opportunities for personal growth, you will be part of a team that ensures exceptional service and satisfaction for every traveller. Located in a vibrant area, this role provides a perfect balance of professional development and a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Customer Service Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about dedication and care, think of examples from your past experiences that showcase your commitment to customer service and how you’ve gone the extra mile for clients.
✨Tip Number 3
Practice your phone manner! Since you'll be dealing with clients over the phone, it’s crucial to sound friendly and professional. Grab a friend and do some mock calls to get comfortable with handling different customer scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Consultant in Reading
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Mention any relevant experiences or trips that have shaped your understanding of customer service in the travel industry. We want to see that you genuinely care about helping others enjoy their journeys.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Consultant. Highlight your customer service experience and any specific skills that relate to the travel sector. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We love a well-structured application that gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team in luxury travel!
How to prepare for a job interview at Red King Resourcing
✨Know Your Stuff
Before the interview, make sure you research the luxury travel industry and the specific company. Understand their values and what makes them unique. This will help you demonstrate your genuine interest in their business and show that you care about their success.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of situations where you went above and beyond for a client, especially in travel-related scenarios. This will highlight your dedication and ability to handle customer queries effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer service situations. Practice responses to common scenarios, like dealing with a dissatisfied customer or ensuring timely ticket delivery. This will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, the company's approach to customer service, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
