At a Glance
- Tasks: Ensure smooth travel experiences for clients and assist with ticketing and invoicing.
- Company: Luxury travel company dedicated to exceptional customer service.
- Benefits: Enjoy a respected career in luxury travel with a supportive team.
- Other info: Full-time role with Monday to Friday hours, 9am-6pm.
- Why this job: Join a passionate team and make a difference in clients' travel experiences.
- Qualifications: Customer service experience, preferably in travel, and strong interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis. This is a Mon-Fri role working 9am-6pm. Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.
Your responsibilities will include:
- Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
- Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
- Assisting clients with their voyager personalisers.
- Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
- Using your experience to assist the Sales Team in all aspects of their work.
- Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
- Assist with any questions our clients may have pre- or post-cruise.
You will need to:
- Have customer service experience, travel customer service experience is an advantage.
- Have your own car and full driving license.
- Have great interpersonal skills, a good telephone manner, be well educated and from a good background.
Please send your CV to the relevant email address to find out more.
Customer Service Administrator in Reading employer: Red King Resourcing
Join a prestigious luxury travel company that values dedication and genuine care for its clients, offering a fulfilling career in an exciting industry. With a supportive work culture and opportunities for professional growth, you will be part of a team that ensures exceptional service and satisfaction for every traveller. Located in a vibrant area, this role provides a perfect balance of work-life harmony, making it an ideal place for those passionate about travel and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the luxury travel industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show your passion for travel! When you get an interview, share your travel experiences and how they’ve shaped your customer service skills. It’ll make you stand out as someone who genuinely cares about the industry.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve gone above and beyond for a customer. We all love a good story, so make sure you have a few up your sleeve to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Administrator in Reading
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Mention any relevant experiences or trips that have shaped your understanding of customer service in the travel industry. We want to see that you genuinely care about helping others enjoy their journeys.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your customer service experience and any specific skills that relate to the travel sector. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We love a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team in the luxury travel sector.
How to prepare for a job interview at Red King Resourcing
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their luxury travel offerings and be ready to discuss how your customer service experience can enhance their clients' journeys.
✨Show Your Passion
Demonstrate your genuine interest in the travel industry and the company's mission. Share personal experiences or stories that highlight your dedication to providing excellent customer service, especially in a luxury context.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service scenarios. Think of examples from your past roles where you resolved issues or went above and beyond for a client, and be ready to share these during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
