At a Glance
- Tasks: Provide hands-on IT support for end user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a busy operational site environment.
- Benefits: Competitive pay of £150 per day for a 6-month contract.
- Other info: Opportunity to work independently and grow your skills in a fast-paced environment.
- Why this job: Make a real difference by delivering high-quality customer service and support.
- Qualifications: Experience in Level 2 IT support and strong understanding of IT fundamentals.
The predicted salary is between 18000 - 18000 £ per year.
Salary: £18,000 - 18,000 per year
Requirements:
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware, and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications and Lotus Notes
- Experience supporting mobile devices
- Understanding of data backup techniques
- Experience working within an ITIL environment
- Strong communication and customer facing skills
- Logical and analytical approach to troubleshooting
- Ability to work independently and manage workload effectively
- Familiarity with Microsoft SCCM (desirable)
- Experience working with ServiceNow (desirable)
- Exposure to virtualisation, MDM and VPN environments (desirable)
Responsibilities:
- Provide deskside support for PCs, laptops, mobile devices, and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace, and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processes
- Work within virtual, MDM, and VPN environments
- Log, update, and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Technologies:
- Hardware
- Support
- ITIL
- Mobile
- ServiceNow
- VPN
- Windows
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role focused on supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user-facing support. We offer a competitive pay of £150 per day for an initial contract duration of 6 months.
IT Support Engineer - Cowdenbeath in London employer: Red King Resourcing
As an IT Support Engineer in Cowdenbeath, you will join a dynamic team dedicated to delivering exceptional service in a fast-paced operational environment. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your skills while making a meaningful impact. With competitive pay and a commitment to high-quality customer service, we provide a rewarding workplace where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Cowdenbeath in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Red King Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Red King Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Red King Resourcing!
✨Direct Apply to Red King Resourcing
Let's not forget to apply directly through the Red King Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Cowdenbeath in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Red King Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Red King Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Red King Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
