At a Glance
- Tasks: Resolve IT incidents and support classroom technology to ensure a smooth learning environment.
- Company: Join a dynamic team in a supportive educational setting.
- Benefits: Competitive daily rate, potential for extension, and hands-on experience.
- Other info: Opportunity to build relationships and grow your IT skills in a collaborative team.
- Why this job: Be the go-to IT person and make a real difference in classrooms.
- Qualifications: DBS clearance and experience in IT support preferred.
The predicted salary is between 41600 - 41600 £ per year.
2nd Line Support Engineer - DBS REQUIRED
3 months, extension possible
Dulwich, on-site
£160 per day, Inside IR35
Tasks detailed below, start date is as early as next week. Must be DBS Cleared.
Your Responsibilities
- Resolve onsite IT incidents & service requests
- Own tickets end-to-end (or escalate appropriately)
- Work to SLAs, prioritising effectively
- Create clear documentation & knowledge articles where missing
- Support classroom technology (AV, projectors, interactive boards)
- Ensure classrooms are 'lesson-ready' daily
- Support staff devices and shared/student devices
- Understand safeguarding, filtering, and usage concerns a benefit
- Act as the 'face of IT' - build strong relationships with staff and leadership
- Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can
- Demonstrate ownership, initiative, and accountability
L2 Engineer - DBS Cleared employer: Red King Resourcing
As a 2nd Line Support Engineer in Dulwich, you will join a dynamic team that values collaboration and innovation, ensuring a supportive work environment where your contributions are recognised. With a focus on professional development, the company offers opportunities for growth and skill enhancement, all while providing competitive pay and a commitment to maintaining a positive workplace culture. The role allows you to make a meaningful impact by directly supporting educational technology, fostering strong relationships with staff, and ensuring a seamless learning experience for students.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Engineer - DBS Cleared
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red King Resourcing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red King Resourcing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace L2 Engineer - DBS Cleared
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red King Resourcing.
How to prepare for a job interview at Red King Resourcing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red King Resourcing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red King Resourcing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
